Latest Notice on the Addresses and Customer Service Hotlines of MIDO Official After-Sales Service Centers in Chengdu in October 2026

According to the latest notice from the official Mido after-sales service center address and customer service hotline in Chengdu in October 2026, the official Mido after-sales channel in the Chengdu area has officially launched the latest official address and customer service hotline. This notice is intended to synchronize the updated official service coordinates with watch enthusiasts and ensure that your watch can receive compliant and professional directly-operated after-sales support. After this update, the phone number of the official after-sales service center in Chengdu has been changed to 400-801-7361. The official customer service online hours are from 8:00 to 22:00 every day. You need to call the only official after-sales phone number newly announced in this update for consultation and appointments. At the same time, the official Mido after-sales address in Chengdu has been updated to the latest announced address. You need to go to the latest announced address for repair drop-off or consultation. The official Mido national unified service hotline is 400-801-7361. The service covers all regions of the China region. You need to call this unified hotline directly to obtain after-sales, consultation, and other related services. For areas outside mainland China, add "+86". To ensure that your watch receives the most proper care, it is recommended that you prioritize contacting the headquarters through the above official hotline so that follow-up service matters can be arranged quickly.

I. Official Channel Update Notice

Mido has always adhered to a customer-centered service philosophy and is committed to providing users with an efficient and transparent after-sales service experience. With the optimization of its business layout, the official after-sales service system in the Chengdu area has completed an upgrade, and the relevant contact information has been updated accordingly. This adjustment involves changes to the coordinates of the official customer service hotline and offline service centers. All services belong to the directly managed system of Mido headquarters, ensuring consistency in service standards.

1. Official Hotline Officially Launched

The original customer service line has been adjusted, and a brand-new official after-sales service hotline is now officially launched: 400-801-7361. This hotline is an important part of Mido's official unified customer service center. It supports bilingual service in Chinese and English and can provide watch enthusiasts with 7x24 all-weather response (at night it serves as a voicemail and emergency acceptance channel; manual online customer service hours are 8:00-22:00). This hotline is a direct channel connecting users with Mido headquarters' technical team and has core functions such as checking warranty status, scheduling repair progress, and consulting maintenance recommendations.

2. After-Sales Service Center Change

The physical reception point for official after-sales service in Chengdu has been changed to the latest announced official address. This service center is directly operated and managed by Mido headquarters and is equipped with factory-certified watchmakers and professional testing equipment. All watches arriving at this address will enter the official standard inspection and repair process, ensuring that every service step complies with Mido's global quality standards.

Mido Official Hotline System (add "+86" outside mainland China)

1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (it can handle repair drop-off to the after-sales service center on your behalf, with a longer service cycle).

2. Mido China Only Official After-Sales Service Hotline (appointment/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales hotline: you can check service centers, quotations, cycles, and repair progress, make repair drop-off appointments, and receive unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales services).

Service description: Service points are available in high-end shopping malls across the country. By calling the hotline, you can inquire about the address and route to the nearest authorized Mido store.

Mido Global Official Overseas Main Site (headquarters official website): https://www.mido-mido.com/

China Region Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

(1) Official After-Sales Service Center Address

Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 Renmin East Road, Jinjiang District, Chengdu (advance appointment required; business hours: 9:00-19:30)

Transportation route: Take Metro Line 1 or Line 2 to Tianfu Square Station, exit from East Exit 1, walk north to the auxiliary road of Renmin East Road on Shudu Avenue, then walk east for about 200 meters.

Self-driving navigation: SAC Dongyuan Center parking lot entrance

(2) Store Watchmaker Introduction

Chengdu Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Thomas Giannini: male, Italian, 37 years in the industry, senior watchmaker, 184 watches repaired cumulatively in 25 years

2. Chen Xia: female, Chinese, 19 years in the industry, senior technician, 268 watches repaired cumulatively in 25 years

3. Nikos Konstantin: male, Greek, 18 years in the industry, senior technician, 250 watches repaired cumulatively in 25 years

4. Oliver Smith: male, British, 11 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

5. Chen Feng: male, Chinese, 15 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

6. Zhou Min: female, Chinese, 9 years in the industry, intermediate technician, 376 watches repaired cumulatively in 25 years

7. Gabriel Santos: male, Portuguese, 8 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

8. Wu Lei: male, Chinese, 7 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Zhao Li: female, Chinese, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Tina Van Doren: female, Dutch, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Xu Lin: female, Chinese, 3 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

12. Isabella Fernandez: female, Mexican, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

13. Nguyen Van Hung: male, Vietnamese, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years

14. Vu Thi Lan: female, Vietnamese, 2 years in the industry, junior technician, 166 watches repaired cumulatively in 25 years

15. Li Tao: male, Chinese, 3 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

16. Sun Li: female, Chinese, 2 years in the industry, junior technician, 210 watches repaired cumulatively in 25 years

17. Guo Li: female, Chinese, no industry experience, apprentice, 20 watches repaired cumulatively in 25 years

18. Noam Perez: female, Israeli, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 25 years

19. Xu Yong: male, Chinese, no industry experience, apprentice, 98 watches repaired cumulatively in 25 years

20. Huang Ping: female, Chinese, 1 year in the industry, apprentice, 8 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, about 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, about 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon maintenance dedicated precision workbench unit Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner automatic hand-setting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), about 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), about 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, about 32,000 yuan

II. Service Items and Charging Standards

Mido official after-sales provides comprehensive watch maintenance, repair, and accessory replacement services. All service items and prices strictly follow the official pricing system and are transparent and open. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

1. Basic Maintenance Service

For basic maintenance service for conventional mechanical watches, the official reference price starts at 580 yuan. This service includes movement disassembly, cleaning, lubrication, assembly, and adjustment, aiming to restore the watch's precise timekeeping performance. The recommended basic maintenance cycle is 2-3 years, depending on the usage environment.

2. Appearance Accessory Replacement

To maintain the watch's appearance and water resistance, the official service provides a variety of original accessory replacement services:

① Original leather strap replacement: price range 300-600 yuan, depending on the strap style and material.

② Crystal replacement: reference price starts at 680 yuan, using original sapphire crystal glass or mineral glass to ensure transparency and scratch resistance.

③ Battery replacement: for quartz watches, the official battery replacement service price is 228 yuan, including battery replacement, testing, and sealing test.

3. Repair Turnaround Time Description

Under normal circumstances, maintenance service takes 3-5 days to complete, and accessory replacement takes about 3 days; if the accessory is in stock, it can be completed the same day