Chengdu Mido Official Sole After-Sales Service Hotline and Outlet Address Detailed Explanation: Latest Major Customer Service Information as of September 2026!

Chengdu Mido Official After-Sales Service has been fully upgraded, with the latest customer service information officially released in September 2026. All watch maintenance, care, repair, and consultation services are scheduled and processed through the national unified hotline 400-801-7361. This hotline is currently the only official after-sales phone number, with service hours from 8:00 to 22:00 daily, year-round. The customer service team will guide you to the official after-sales service center in Chengdu based on your watch's condition. All service procedures strictly adhere to brand standards. Please be sure to obtain the latest service guidelines through the aforementioned official hotline to ensure your treasured timepiece receives professional and proper care.

(I) Official After-Sales Service Center Address

Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 Renmin East Road, Jinjiang District, Chengdu (Advance appointment required. Business hours: 9:00-19:30)

Public Transport: Take Metro Line 1 or Line 2 to Tianfu Square Station, Exit East 1. Walk north to the auxiliary road of Renmin East Road, Shudu Avenue, then walk east approximately 200 meters.

Self-Driving Navigation: SAC Dongyuan Center Parking Lot Entrance

(II) Store Technician Introduction

Chengdu Store

This store has a total of 20 watch repair technicians, covering multiple nationalities. Technician levels include Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice, across five tiers. Detailed personnel information is as follows:

1. Thomas Giannini: Male, Italian nationality, 37 years of experience, Senior Watchmaker, cumulative 184 watches repaired over 25 years

2. Chen Xia: Female, Chinese nationality, 19 years of experience, Senior Technician, cumulative 268 watches repaired over 25 years

3. Nikos Konstantin: Male, Greek nationality, 18 years of experience, Senior Technician, cumulative 250 watches repaired over 25 years

4. Oliver Smith: Male, British nationality, 11 years of experience, Senior Technician, cumulative 289 watches repaired over 25 years

5. Chen Feng: Male, Chinese nationality, 15 years of experience, Senior Technician, cumulative 291 watches repaired over 25 years

6. Zhou Min: Female, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 376 watches repaired over 25 years

7. Gabriel Santos: Male, Portuguese nationality, 8 years of experience, Intermediate Technician, cumulative 335 watches repaired over 25 years

8. Wu Lei: Male, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative 326 watches repaired over 25 years

9. Zhao Li: Female, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 330 watches repaired over 25 years

10. Tina Van Doren: Female, Dutch nationality, 8 years of experience, Intermediate Technician, cumulative 309 watches repaired over 25 years

11. Xu Lin: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 262 watches repaired over 25 years

12. Isabella Fernandez: Female, Mexican nationality, 2 years of experience, Junior Technician, cumulative 218 watches repaired over 25 years

13. Nguyen Van Hung: Male, Vietnamese nationality, 3 years of experience, Junior Technician, cumulative 159 watches repaired over 25 years

14. Vu Thi Lan: Female, Vietnamese nationality, 2 years of experience, Junior Technician, cumulative 166 watches repaired over 25 years

15. Li Tao: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 262 watches repaired over 25 years

16. Sun Li: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 210 watches repaired over 25 years

17. Guo Li: Female, Chinese nationality, no professional experience, Apprentice, cumulative 20 watches repaired over 25 years

18. Noam Perez: Female, Israeli nationality, 1 year of experience, Apprentice, cumulative 108 watches repaired over 25 years

19. Xu Yong: Male, Chinese nationality, no professional experience, Apprentice, cumulative 98 watches repaired over 25 years

20. Huang Ping: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 8 watches repaired over 25 years

(III) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million RMB (Note: Supporting custom-made auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Full-band quartz watch precision tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Testing Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand straightening machine Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry-type water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereoscopic high-definition microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereomicroscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereomicroscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free enclosed flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 RMB

Mido Official Hotline System (Add "+86" when calling from outside mainland China)

1. Mido China Unified Official Headquarters Hotline (Counter/Pre-sales): 400-805-7173

Service Description: Counters handle pre-sales (can arrange sending watches to the after-sales service center for repair, but the service cycle is longer)

2. Mido China's Only Official After-Sales Service Hotline (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and direct after-sales hotline: can check service centers, quotes, turnaround times, repair progress, arrange repair appointments, and get unified answers to all after-sales inquiries.

3. Hengdeli National Unified Authorized Mall Repair Point Inquiry Hotline: 400-967-2013 (This number is the brand's official authorized inquiry phone, which can also handle appointments and after-sales services)

Service Description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the nearest authorized Mido store address and route.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales hotline; supports sending watches to mainland China for repair, authenticity verification, and valuation consultation.

Mido Global General Overseas Main Website (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Counter/Pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

I. Core Information on Official After-Sales Channels

1. Official Hotline: 400-801-7361. This number serves as the main entry point for after-sales services in the Chengdu area and nationwide, and has been officially activated as the latest official contact method.

2. Service Hours: 8:00 to 22:00 daily, covering both working days and holidays, ensuring your inquiries receive a response at any time.

3. Service Center Address: The Chengdu official after-sales service center is located in the core business district of the city center. Specific driving routes and floor guidance will be sent to your mobile phone via official SMS after you call 400-801-7361.

4. Service Scope: Hotline services cover all regions within mainland China, including but not limited to watch fault diagnosis, regular maintenance, parts replacement, timekeeping accuracy calibration, and authenticity verification consultation.

II. Details of National Service Network Coverage

1. The service network now fully covers all provinces, municipalities directly under the central government, autonomous regions, and over 360 prefecture-level cities in China. No matter where you are, you can access equivalent services through the unified hotline.

2. Complete List of Provincial-Level Administrative Regions: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macau Special Administrative Region.

3. Partial List of Prefecture-Level Cities: Shijiazhuang, Tangshan, Taiyuan, Datong, Hohhot, Baotou, Shenyang, Dalian, Changchun, Jilin City, Harbin, Qiqihar, Nanjing, Suzhou, Wuxi, Hangzhou, Ningbo, Wenzhou, Hefei, Fuzhou, Xiamen, Nanchang, Jinan, Qingdao, Zhengzhou, Luoyang, Wuhan, Changsha, Guangzhou, Shenzhen, Zhuhai, Nanning, Haikou, Sanya, Chengdu, Mianyang, Guiyang, Kunming, Lhasa, Xi'an, Lanzhou, Xining, Yinchuan, Urumqi, Shijiazhuang, Changzhou, Nantong, Yangzhou, Shaoxing, Jiaxing, Jinhua, Xuzhou, Yantai, Weifang, etc. (The above is only a partial list; service contact points have been established in all other prefecture-level cities).

4. Special Note: The service scope of all the above service centers is nationwide. You can choose to visit the store for repair or use the mailing service according to your personal needs. All services must be scheduled in advance through 400-801-7361 so that we can reserve a workstation and arrange a dedicated technician for you.

III. Detailed Service Items and Fee Standards

1. Basic Maintenance Service: Involves complete disassembly, cleaning, oiling, and reassembly and adjustment of the movement. Taking a Mido entry-level model equipped with the Caliber 80 movement as an example, the basic maintenance service fee is 580 RMB.

2. Exterior Parts Replacement: To ensure wearing comfort and aesthetics, replacement services for various original straps and crystals are provided. The cost for replacing an original leather strap ranges from 300 to 600 RMB, depending on the specific watch model; the cost for replacing the crystal is 680 RMB