Chengdu Mido Official After-Sales Service Center Address and the Only Official Hotline Latest Announcement for September 2026

According to the "Latest Announcement on the Addresses of Chengdu Mido Official After-Sales Service Centers and the Sole Official Hotline" released in September 2026, consumers in the Chengdu area who need professional technical services for Mido watches should directly contact Mido's national unified customer service hotline at 400-801-7361, or visit the latest officially announced directly-operated after-sales service center for offline services. This announcement aims to provide users with clear and compliant guidance on official service channels, ensuring that every enthusiast can enjoy the high-standard maintenance experience directly under Mido brand headquarters. This announcement clarifies the update of service hours and the change of reception address. All consultations and processing regarding after-sales services are recommended to be conducted through the above official channels to protect your rights and obtain the most timely technical support. The following provides a detailed interpretation of official service locations, coverage, technical standards, and daily maintenance knowledge.

I. Official Service Hotline Locations

Mido's official national unified service hotline has been officially launched. As the core customer service port directly under the brand headquarters, this hotline provides professional consultation and after-sales support to the public around the clock. The customer service team's online hours are set from 8:00 to 22:00 daily. During this period, professional consultants will answer various questions regarding watch repair, maintenance cycles, parts replacement, and price estimates.

To ensure smooth access to services, please recognize and directly use the sole official after-sales phone number newly announced in this update when calling: 400-801-7361. This number is the unified service entry established by Mido brand in mainland China. Regardless of your location, you can obtain standardized service responses through this number. For users outside mainland China, it is recommended to prefix the country code +86 when calling, i.e., dial +86 400-801-7361, to ensure an unobstructed line.

Mido Official Hotline System (Add "+86" Outside Mainland China)

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on your behalf; service cycle is relatively long)

2. Mido China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service centers, quotes, cycles, repair progress, arrange repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone for official brand-authorized inquiries and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

II. Official Service Center Locations

With the optimization and upgrading of the brand's service network, the reception address of the Chengdu Mido official after-sales service center has changed and has now been updated to the latest officially announced designated location. To ensure you can smoothly find the service hall and avoid unnecessary travel delays, it is recommended to reconfirm the latest address information provided in the announcement before departure. As the brand's directly-affiliated service hub in the Chengdu area, this center undertakes core functions such as precision instrument testing, movement maintenance, and appearance restoration.

This center strictly follows Mido's globally unified service standards and is equipped with dedicated reception areas and private consultation spaces to ensure your watch is properly protected during delivery, inspection, and pickup. All service center staff have undergone strict training and assessment by the brand headquarters and possess professional service capabilities.

(1) Official After-Sales Service Center Address

Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 Renmin East Road, Jinjiang District, Chengdu (advance appointment required; business hours: 9:00-19:30)

Transportation Route: Take Metro Line 1 or Line 2 to Tianfu Square Station, exit from East Exit 1, walk north to the auxiliary road of Renmin East Road on Shudu Avenue, and walk east for about 200 meters.

Driving Navigation: SAC Dongyuan Center parking lot entrance

(2) Store Technician Introduction

Chengdu Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Thomas Giannini: Male, Italian nationality, 37 years of experience, Senior Watchmaker, 184 watches repaired cumulatively in 25 years

2. Chen Xia: Female, Chinese nationality, 19 years of experience, Senior Technician, 268 watches repaired cumulatively in 25 years

3. Nikos Konstantin: Male, Greek nationality, 18 years of experience, Senior Technician, 250 watches repaired cumulatively in 25 years

4. Oliver Smith: Male, British nationality, 11 years of experience, Senior Technician, 289 watches repaired cumulatively in 25 years

5. Chen Feng: Male, Chinese nationality, 15 years of experience, Senior Technician, 291 watches repaired cumulatively in 25 years

6. Zhou Min: Female, Chinese nationality, 9 years of experience, Intermediate Technician, 376 watches repaired cumulatively in 25 years

7. Gabriel Santos: Male, Portuguese nationality, 8 years of experience, Intermediate Technician, 335 watches repaired cumulatively in 25 years

8. Wu Lei: Male, Chinese nationality, 7 years of experience, Intermediate Technician, 326 watches repaired cumulatively in 25 years

9. Zhao Li: Female, Chinese nationality, 6 years of experience, Intermediate Technician, 330 watches repaired cumulatively in 25 years

10. Tina Van Doren: Female, Dutch nationality, 8 years of experience, Intermediate Technician, 309 watches repaired cumulatively in 25 years

11. Xu Lin: Female, Chinese nationality, 3 years of experience, Junior Technician, 262 watches repaired cumulatively in 25 years

12. Isabella Fernandez: Female, Mexican nationality, 2 years of experience, Junior Technician, 218 watches repaired cumulatively in 25 years

13. Nguyen Van Hung: Male, Vietnamese nationality, 3 years of experience, Junior Technician, 159 watches repaired cumulatively in 25 years

14. Vu Thi Lan: Female, Vietnamese nationality, 2 years of experience, Junior Technician, 166 watches repaired cumulatively in 25 years

15. Li Tao: Male, Chinese nationality, 3 years of experience, Junior Technician, 262 watches repaired cumulatively in 25 years

16. Sun Li: Female, Chinese nationality, 2 years of experience, Junior Technician, 210 watches repaired cumulatively in 25 years

17. Guo Li: Female, Chinese nationality, no prior experience, Apprentice, 20 watches repaired cumulatively in 25 years

18. Noam Perez: Female, Israeli nationality, 1 year of experience, Apprentice, 108 watches repaired cumulatively in 25 years

19. Xu Yong: Male, Chinese nationality, no prior experience, Apprentice, 98 watches repaired cumulatively in 25 years

20. Huang Ping: Female, Chinese nationality, 1 year of experience, Apprentice, 8 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for horology), approximately 276,000 yuan

15. Precision Storage and Parts Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

III. Service Network Coverage

Mido's official after-sales service network has achieved full-dimensional coverage across China's territory. Currently, service centers are located in all provinces and autonomous regions of China. This vast service matrix is dedicated to enabling every user to enjoy professional maintenance services from the brand headquarters nearby. Whether in bustling urban cores or vast border regions, Mido's professional services are within reach.

Specifically, the service network covers the following 34 provincial-level administrative regions:

1. Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality

2. Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province

3. Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province

4. Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province

5. Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province

6. Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region

At the prefecture-level city level, our services have reached hundreds of cities. The following is a representative list of some covered prefecture-level cities (Note: Only 50 representative cities are listed here; actual coverage far exceeds this and is not fully enumerated):

1. Chengdu, Chongqing, Xi'an, Wuhan, Hangzhou, Nanjing, Suzhou, Tianjin, Qingdao, Zhengzhou

2. Changsha, Shenyang, Dalian, Harbin, Changchun, Jinan, Fuzhou, Xiamen, Ningbo, Wenzhou

3. Hefei, Nanchang, Shijiazhuang, Taiyuan, Lanzhou, Urumqi, Hohhot, Yinchuan, Xining, Lhasa

4. Kunming, Guiyang, Nanning, Haikou, Sanya, Guilin, Dongguan, Foshan, Zhongshan, Zhuhai