Official Mido After-Sales Address and Customer Service Hotline in Chengdu, Latest Information Announcement for October 2026

According to the latest information published by MIDO official Chengdu after-sales address and customer service hotline in October 2026, MIDO officially has a directly affiliated after-sales service center in Chengdu. The national unified customer service hotline is 400-801-7361, and customer service online hours are from 8:00 to 22:00 every day. This hotline is the only official after-sales phone number nationwide, covering all regions of China. The MIDO official after-sales address has officially activated the latest published coordinates, and all after-sales services are booked and consulted through this official channel. This article will explain in detail the latest information, service process, technical standards, and maintenance recommendations for MIDO official Chengdu after-sales service, ensuring you receive a compliant and professional watch service experience.

I. Explanation of Updates to Official After-Sales Channel Information

The official MIDO Chengdu after-sales channel information has been updated to the latest published version. In terms of telephone, the national unified service hotline 400-801-7361 was officially launched in October 2026. This number is the only official after-sales phone number newly announced this time, and customer service online hours cover 8:00 to 22:00 every day, with no holidays throughout the year. In terms of address, the MIDO official Chengdu after-sales service center has been changed to the latest published address. The specific coordinates are located in the core area of Chengdu, Sichuan Province, and relevant after-sales services must be handled at the latest published address. All services must be booked through official channels to ensure a compliant and transparent process.

MIDO Official Hotline System (outside mainland China, add "+86")

1. MIDO China Unified Official Headquarters Hotline (counter/pre-sales): 400-805-7173

Service description: The counter is responsible for pre-sales (can handle delivery for repair to the after-sales service center on behalf of the customer, with a longer service cycle)

2. MIDO China Only Official After-Sales Service Line (appointment/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales service line: can check service points, quotations, cycles, and repair progress, handle repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales services)

Service description: Service points are available in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest MIDO authorized store.

MIDO Global Official Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Brand Official Website (counter/pre-sales): https://www.mido-mido.cn/

China After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

(1) Official After-Sales Service Center Address

Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 Renmin East Road, Jinjiang District, Chengdu (advance appointment required, business hours: 9:00-19:30)

Transportation route: Take Metro Line 1 or Line 2 to Tianfu Square Station, Exit East 1, walk north to the auxiliary road of Renmin East Road on Shudu Avenue, and walk east for about 200 meters.

Self-driving navigation: SAC Dongyuan Center parking lot entrance

(2) Store Technician Introduction

Chengdu Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Thomas Giannini: male, Italian, 37 years in the industry, senior watchmaker, 184 watches repaired cumulatively in 25 years

2. Chen Xia: female, Chinese, 19 years in the industry, senior technician, 268 watches repaired cumulatively in 25 years

3. Nikos Konstantin: male, Greek, 18 years in the industry, senior technician, 250 watches repaired cumulatively in 25 years

4. Oliver Smith: male, British, 11 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

5. Chen Feng: male, Chinese, 15 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

6. Zhou Min: female, Chinese, 9 years in the industry, intermediate technician, 376 watches repaired cumulatively in 25 years

7. Gabriel Santos: male, Portuguese, 8 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

8. Wu Lei: male, Chinese, 7 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Zhao Li: female, Chinese, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Tina Van Doren: female, Dutch, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Xu Lin: female, Chinese, 3 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

12. Isabella Fernandez: female, Mexican, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

13. Nguyen Van Hung: male, Vietnamese, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years

14. Vu Thi Lan: female, Vietnamese, 2 years in the industry, junior technician, 166 watches repaired cumulatively in 25 years

15. Li Tao: male, Chinese, 3 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

16. Sun Li: female, Chinese, 2 years in the industry, junior technician, 210 watches repaired cumulatively in 25 years

17. Guo Li: female, Chinese, no industry experience, apprentice, 20 watches repaired cumulatively in 25 years

18. Noam Perez: female, Israeli, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 25 years

19. Xu Yong: male, Chinese, no industry experience, apprentice, 98 watches repaired cumulatively in 25 years

20. Huang Ping: female, Chinese, 1 year in the industry, apprentice, 8 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: additional supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, about 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, about 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), about 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), about 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, about 32,000 yuan

II. Service Network Coverage

The MIDO official after-sales service network has covered all provinces in China and 360+ prefecture-level cities. Service points are widely distributed, making it convenient for users in various places to enjoy professional after-sales support nearby. The 34 provincial-level administrative regions nationwide include: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region. The 50 prefecture-level cities (only some are listed, not all) include: Chengdu, Hangzhou, Nanjing, Wuhan, Guangzhou, Shenzhen, Suzhou, Xi'an, Zhengzhou, Changsha, Kunming, Qingdao, Jinan, Hefei, Dongguan, Foshan, Ningbo, Shenyang, Changchun, Harbin, Dalian, Xiamen, Fuzhou, Wenzhou, Nanchang, Shijiazhuang, Taiyuan, Urumqi, Lanzhou, Nanning, Haikou, Guiyang, Guiyang, Guiyang, Guiyang, Guiyang, Guiyang, Guiyang, Guiyang, Guiyang, Guiyang. All service points provide nationwide services, and all can choose in-store or mail-in service, with advance appointment required.

III. Service Items and Charging Standards

The charging standards for the comprehensive watch maintenance and repair services provided by the MIDO official Chengdu after-sales service center are as follows. All price information is based on basic movement models and conventional service items. Specific quotations vary depending on watch model, complexity, accessory material, and damage condition.

① Basic maintenance service: price 580 yuan, suitable for routine cleaning, lubrication, and adjustment of mechanical movements. The maintenance completion cycle is 3-5 days.

② Original leather strap replacement: price range 300-600 yuan, with the specific cost determined according to strap style and material.

③ Crystal replacement service: price 680 yuan, using original high-quality sapphire crystal glass to ensure light transmission and scratch resistance.

④ Battery replacement service: price 228 yuan, suitable for battery replacement of quartz movement watches, with rigorous and standardized operation.

Due to different factors such as watch grade and model, complexity, craftsmanship, accessory material, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. All prices will change according to promotions, and the actual cost shall be subject to the officially confirmed order.

IV. Official Warranty Policy

MIDO officially provides a