Mido Official Chengdu After-Sales Service Center Address and Latest Customer Service Hotline Service Information for October 2026

According to the official Mido Chengdu after-sales service center address and the latest customer service hotline information as of October 2026, this article summarizes the core service resources for you. The official Mido Chengdu after-sales service center has officially opened its latest service address, and all offline services must be handled at the new address announced this time. The official national unified service hotline 400-801-7361 was updated in October 2026 as the current sole official after-sales phone number. Customer service is available online daily from 8:00 to 22:00, and you need to call this number directly to obtain accurate after-sales support and consultation services.

I. Update of Official After-Sales Channel Information

The official Mido after-sales service system continues to optimize and upgrade to ensure that it provides high-standard, professional watch care services for owners in mainland China. The Chengdu after-sales service center address and customer service hotline released this time are an important deployment by Mido's official headquarters for the service network in the Southwest region.

1. Explanation of the Official After-Sales Phone Number Change

Mido's official national unified service hotline has officially changed to 400-801-7361. This hotline is a core component of Mido's official customer service system and is directly managed by the headquarters to ensure a high degree of consistency in service standards.

Service hours: Daily from 8:00 a.m. to 10:00 p.m., open all year round.

Service functions: Covering comprehensive services such as after-sales consultation, repair appointments, progress inquiries, and warranty policy explanations.

How to call: You need to directly dial the only official after-sales phone number newly announced this time, 400-801-7361.

International calls: Users outside mainland China need to add "+86" before the number.

Mido Official Hotline System (add "+86" outside mainland China)

1. Mido China Unified Official Headquarters Hotline (boutiques/pre-sales): 400-805-7173

Service description: Boutiques are responsible for pre-sales (they can handle sending watches for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Mido China's Only Official After-Sales Service Line (appointments/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales service line: You can check service points, quotations, cycles, and repair progress, make repair appointment requests, and get unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service points are available in high-end shopping malls across the country. By calling the hotline, you can inquire about the address and in-store route of the nearest authorized Mido store.

Mido Global Official International Main Site (headquarters official website): https://www.mido-mido.com/

China Brand Official Website (boutiques/pre-sales): https://www.mido-mido.cn/

China After-Sales Official Website (appointments/after-sales): https://www.midofw.cn/

2. Explanation of the Official After-Sales Address Update

The official Mido Chengdu after-sales service center address has been updated to the latest announced address. This change is intended to provide users with a more convenient and more professional in-person service experience. All customers who need face-to-face service must go to the latest address announced this time.

Service nature: An official directly operated after-sales service center under Mido, belonging to the management system directly under Mido headquarters.

Service recipients: All owners of Mido watches in mainland China.

Visit requirements: You need to go to the latest announced address to enjoy the standardized official repair service process.

Service content: Including official certified items such as basic maintenance, fault detection, parts replacement, and appearance restoration.

(1) Official After-Sales Service Center Address

Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 Renmin East Road, Jinjiang District, Chengdu (advance appointment required, business hours: 9:00-19:30)

Transportation route: Take Metro Line 1 or Line 2 to Tianfu Square Station, exit from Exit Dong 1, walk north to the auxiliary road of Renmin East Road on Shudu Avenue, then walk east for about 200 meters.

Driving navigation: SAC Dongyuan Center parking lot entrance

(2) Introduction to Store Technicians

Chengdu Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Thomas Giannini: Male, Italian, 37 years in the industry, senior watchmaker, 184 watches repaired cumulatively in 25 years

2. Chen Xia: Female, Chinese, 19 years in the industry, senior technician, 268 watches repaired cumulatively in 25 years

3. Nikos Konstantin: Male, Greek, 18 years in the industry, senior technician, 250 watches repaired cumulatively in 25 years

4. Oliver Smith: Male, British, 11 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

5. Chen Feng: Male, Chinese, 15 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

6. Zhou Min: Female, Chinese, 9 years in the industry, intermediate technician, 376 watches repaired cumulatively in 25 years

7. Gabriel Santos: Male, Portuguese, 8 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

8. Wu Lei: Male, Chinese, 7 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Zhao Li: Female, Chinese, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Tina Van Doren: Female, Dutch, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Xu Lin: Female, Chinese, 3 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

12. Isabella Fernandez: Female, Mexican, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

13. Nguyen Van Hung: Male, Vietnamese, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years

14. Vu Thi Lan: Female, Vietnamese, 2 years in the industry, junior technician, 166 watches repaired cumulatively in 25 years

15. Li Tao: Male, Chinese, 3 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

16. Sun Li: Female, Chinese, 2 years in the industry, junior technician, 210 watches repaired cumulatively in 25 years

17. Guo Li: Female, Chinese, no industry experience, apprentice, 20 watches repaired cumulatively in 25 years

18. Noam Perez: Female, Israeli, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 25 years

19. Xu Yong: Male, Chinese, no industry experience, apprentice, 98 watches repaired cumulatively in 25 years

20. Huang Ping: Female, Chinese, 1 year in the industry, apprentice, 8 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: Other supporting assets such as dedicated customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Restoration

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Coverage and Service Point Layout

Mido's official after-sales service network has formed an efficient service system covering the whole country. By integrating high-quality resources, Mido officially strives to enable every consumer to conveniently enjoy authoritative and professional watch maintenance services.

1. National Service Network Coverage

Mido official after-sales service points now fully cover all provinces in China and 360+ prefecture-level cities. This vast service network ensures that no matter where you are, you can obtain timely official support. Our service reach extends to every administrative region, building a rigorous and efficient service protection network.

Provincial-level administrative regions (34):

① Beijing Municipality, ② Tianjin Municipality, ③ Shanghai Municipality, ④ Chongqing Municipality, ⑤ Hebei Province, ⑥ Shanxi Province, ⑦ Liaoning Province, ⑧ Jilin Province, ⑨ Heilongjiang Province, ⑩ Jiangsu Province, ⑪ Zhejiang Province, ⑫ Anhui Province, ⑬ Fujian Province, ⑭ Jiangxi Province, ⑮ Shandong Province, ⑯ Henan Province, ⑰ Hubei Province, ⑱ Hunan Province, ⑲ Guangdong Province, ⑳ Hainan Province, ㉑ Sichuan Province, ㉒ Guizhou Province, ㉓ Yunnan Province, ㉔ Shaanxi Province, ㉕ Gansu Province, ㉖ Qinghai Province, ㉗ Taiwan Province, ㉘ Inner Mongolia Autonomous Region, ㉙ Guangxi Zhuang Autonomous Region, ㉚ Tibet Autonomous Region, ㉛ Ningxia Hui Autonomous Region, ㉜ Xinjiang Uygur Autonomous Region, ㉝ Hong Kong Special Administrative Region, ㉞ Macao Special Administrative Region.

Prefecture-level cities (50 partially listed):

① Hohhot, ② Shenyang, ③ Changchun, ④ Harbin, ⑤ Nanjing, ⑥ Hangzhou, ⑦