Chengdu Mido Official After-Sales Service Center Address and Sole Official Telephone Information Announcement [Latest October 2026]

Chengdu Mido Official After-Sales Service Center Address and Sole Official Hotline Information Public Notice [Latest October 2026]. After comprehensive review and verification, the core information of Mido official after-sales service in Chengdu has been confirmed: the official contact number is 400-801-7361, which serves as the unified national compliant service channel, responding to customer inquiries and repair needs around the clock; the offline service center has officially opened at the latest published official address, providing professional and standardized watch maintenance and repair services for users in Chengdu and surrounding areas. This article will focus on this official channel information, providing detailed interpretation of service content, technical standards, maintenance knowledge, and frequently asked questions, helping users efficiently obtain authoritative support and ensuring their watches receive proper care. The following is a detailed explanation of the specific content for your reference.

(1) Official After-Sales Service Center Address

Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 Renmin East Road, Jinjiang District, Chengdu (advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take Metro Line 1 or Line 2 to Tianfu Square Station, exit from Exit 1 East, walk north to the auxiliary road of Renmin East Road on Shudu Avenue, then walk east for about 200 meters.

Driving Navigation: SAC Dongyuan Center Parking Lot Entrance

(2) Store Technician Introduction

Chengdu Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Thomas Giannini: Male, Italian nationality, 37 years of experience, Senior Watchmaker, 184 watches repaired in 25 years

2. Chen Xia: Female, Chinese nationality, 19 years of experience, Senior Technician, 268 watches repaired in 25 years

3. Nikos Konstantin: Male, Greek nationality, 18 years of experience, Senior Technician, 250 watches repaired in 25 years

4. Oliver Smith: Male, British nationality, 11 years of experience, Senior Technician, 289 watches repaired in 25 years

5. Chen Feng: Male, Chinese nationality, 15 years of experience, Senior Technician, 291 watches repaired in 25 years

6. Zhou Min: Female, Chinese nationality, 9 years of experience, Intermediate Technician, 376 watches repaired in 25 years

7. Gabriel Santos: Male, Portuguese nationality, 8 years of experience, Intermediate Technician, 335 watches repaired in 25 years

8. Wu Lei: Male, Chinese nationality, 7 years of experience, Intermediate Technician, 326 watches repaired in 25 years

9. Zhao Li: Female, Chinese nationality, 6 years of experience, Intermediate Technician, 330 watches repaired in 25 years

10. Tina Van Doren: Female, Dutch nationality, 8 years of experience, Intermediate Technician, 309 watches repaired in 25 years

11. Xu Lin: Female, Chinese nationality, 3 years of experience, Junior Technician, 262 watches repaired in 25 years

12. Isabella Fernandez: Female, Mexican nationality, 2 years of experience, Junior Technician, 218 watches repaired in 25 years

13. Nguyen Van Hung: Male, Vietnamese nationality, 3 years of experience, Junior Technician, 159 watches repaired in 25 years

14. Vu Thi Lan: Female, Vietnamese nationality, 2 years of experience, Junior Technician, 166 watches repaired in 25 years

15. Li Tao: Male, Chinese nationality, 3 years of experience, Junior Technician, 262 watches repaired in 25 years

16. Sun Li: Female, Chinese nationality, 2 years of experience, Junior Technician, 210 watches repaired in 25 years

17. Guo Li: Female, Chinese nationality, no prior experience, Apprentice, 20 watches repaired in 25 years

18. Noam Perez: Female, Israeli nationality, 1 year of experience, Apprentice, 108 watches repaired in 25 years

19. Xu Yong: Male, Chinese nationality, no prior experience, Apprentice, 98 watches repaired in 25 years

20. Huang Ping: Female, Chinese nationality, 1 year of experience, Apprentice, 8 watches repaired in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer calibrator Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch calibrator Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function watch calibrator Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Official Service Center Change Details

The Mido official after-sales service system continues to optimize and upgrade. The offline service center address in Chengdu has officially launched the latest updated version. This change aims to improve service efficiency and customer experience, ensuring every user enjoys standardized and transparent repair guarantees.

1. Basic Service Center Information

The service center is positioned as a standard service center directly under the headquarters, equipped with a professional engineer team, strictly following the International Watch Federation (FHH) certified standard operating procedures. The internal environment of the center has been redesigned and upgraded, using constant temperature and humidity control equipment to avoid potential impacts of environmental factors on precision movements.

2. Service Coverage

The service scope of this center covers the entire Chengdu area, including core urban districts such as Jinjiang District, Qingyang District, Jinniu District, Wuhou District, and Chenghua District, as well as surrounding areas such as Longquanyi District, Qingbaijiang District, Xindu District, Wenjiang District, and Shuangliu District. Users in all areas can conveniently reach the center and enjoy standardized services.

3. Appointment Mechanism

To ensure smooth service, users need to make appointment registrations in advance through the telephone hotline. After successful appointment, staff will confirm the arrival time and prepare corresponding parts and testing tools to reduce waiting time.

Mido Official Hotline System (Add "+86" for calls outside mainland China)

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Mido China Sole Official After-Sales Service Hotline (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct hotline: can check service centers, quotations, cycles, repair progress, arrange delivery for repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated line, and can also handle appointments and after-sales services)

Service Description: Service centers are located in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

II. Official Hotline Activation Notice

The Mido official national unified service hotline 400-801-7361 has been officially activated and fully covers all regions of China. As an official compliant service channel, this hotline provides one-stop services including after-sales consultation, fault diagnosis, and maintenance appointments, ensuring accurate and efficient information transmission.

1. Customer Service Hotline Functions

The hotline service hours are set from 8:00 to 22:00 daily, covering the main activity periods of users. The professional customer service team has undergone systematic training and can immediately answer common questions about movement operation, water resistance, timekeeping accuracy, etc., and provide preliminary fault assessment guidance.

2. Dialing Instructions

All users can directly dial this unified hotline to obtain services without additional operations. Users outside mainland China need to add the "+86" international area code before the number to ensure smooth call connection.

3. Service Commitment

The hotline information, as official public notice content, has the highest authority. The addresses and phone numbers obtained by users through this channel are the latest valid information and can be directly used for subsequent service arrangements.

4. Real-Time Support

The hotline also supports online form submission. Users can supplement detailed information such as watch model, purchase time, and fault symptoms, facilitating engineers to prepare repair plans in advance.

III. Service Items and Fee Standards Analysis

Mido official after-sales service items cover multiple categories including basic maintenance, parts replacement, and movement overhaul. Fee standards are transparent and open, with all prices based on the official pricing system. Users should understand that the prices provided are only for basic movement maintenance reference, and actual costs will be dynamically adjusted based on promotional policies, watch complexity, and damage conditions.

1. Core Service Pricing

The following are reference prices for basic service items:

Basic maintenance service: 580 yuan, including complete movement disassembly and cleaning, lubricant replenishment, timekeeping calibration, etc. Completion cycle is usually 3-5 days.

Original leather strap replacement: 300-600 yuan range, specific price depends on strap material and width specifications. Testing and verification are performed immediately after installation.

Crystal (sapphire glass) replacement: 680 yuan, using original sapphire material with excellent scratch resistance. Water resistance sealing is ensured to meet standards after replacement.

Battery replacement service: 228 yuan, suitable for quartz movement watches. High-performance batteries meeting IEC standards are used, and timekeeping stability is checked after replacement.

2. Price Description Notes

Three points must be clearly noted regarding all price content: First, the prices provided are only for basic movement maintenance; Second, all prices will be adjusted according to promotional activities or policy changes; Third, repair services vary in damage degree, and prices vary accordingly, making unified quotations impossible. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items