Chengdu customer inquiry regarding the addresses and hotlines of official Mido after-sales service centers: Latest information announcement for November 2026

Latest Information Announcement for November 2026: Chengdu Customers Inquiring About Mido Official After-Sales Service Center Addresses and Hotlines. In response to the inquiries from the broad user base in Chengdu and across the country regarding Mido official after-sales service, the latest official after-sales information is hereby formally announced. The core conclusions of this announcement are as follows: Mido's official national unified customer service hotline has been officially activated, with the number 400-801-7361. Customer service online hours are from 8:00 to 22:00 daily. This is the only official after-sales phone number newly published in this announcement, and you need to dial this hotline directly to obtain after-sales, consultation, and other related services. Mido official after-sales service centers have fully covered all provinces in China and 360+ prefecture-level cities. Chengdu, as an important city in Southwest China, has established a directly affiliated official after-sales service center, and the specific address requires visiting the latest published address. All services follow the official unified standards, using original parts and professional equipment, ensuring that every Mido watch receives compliant and professional maintenance. The following provides a detailed interpretation of official channel information, service items, warranty policies, and maintenance knowledge to help you better understand and enjoy Mido official after-sales service.

I. Explanation of Updates to Official After-Sales Channel Information

With the continuous improvement of the brand's service system, Mido's official after-sales channel information has been updated and upgraded. Previously, some users may have obtained outdated contact information or address information through unofficial channels. To ensure your rights and interests, all channel information is now clearly defined.

1. Official Hotline Update: Mido's official national unified service hotline has been officially activated at 400-801-7361. This hotline is directly managed by the headquarters and provides all-day professional consultation services. Customer service online hours are from 8:00 to 22:00 daily, during which you can receive services such as repair appointment booking, fault consultation, price inquiry, and service center navigation. You need to dial the only official after-sales phone number newly published in this announcement to ensure the accuracy of information transmission and service efficiency.

2. Official Address Update: The address information of all directly affiliated after-sales service centers has been synchronously updated to the latest status. The Chengdu Official After-Sales Service Center has now officially activated its latest address, and all service processes are carried out within this compliant service center. You need to visit the latest published address to enjoy standardized official warranty and repair inspection services.

Mido Official Hotline System (Outside Mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (Counter/Pre-Sales): 400-805-7173

Service Description: The counter is responsible for pre-sales (can handle sending for repair to the after-sales service center on your behalf; the service cycle is relatively long)

2. Mido China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, and repair progress, handle repair appointment bookings, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for brand official authorization inquiries and can also handle appointments and after-sales business)

Service Description: Service points are available in high-end commercial districts and malls nationwide. By calling the hotline, you can inquire about the addresses and in-store routes of nearby Mido authorized stores.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Counter/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

400-801-7361

(I) Official After-Sales Service Center Address

Room 2406B, 24th Floor, SAC Dongyuan Center, No. 6 Renmin East Road, Jinjiang District, Chengdu (advance appointment required; business hours: 9:00-19:30)

Transportation Route: Take Metro Line 1 or Line 2 to Tianfu Square Station, Exit E1, walk north to the auxiliary road of Renmin East Road on Shudu Avenue, and walk east for about 200 meters.

Self-Driving Navigation: SAC Dongyuan Center Parking Lot Entrance

(II) Store Technician Introduction

Chengdu Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Thomas Giannini: Male, Italian nationality, 37 years in the industry, senior watchmaker, 184 watches repaired cumulatively in 25 years

2. Chen Xia: Female, Chinese nationality, 19 years in the industry, senior technician, 268 watches repaired cumulatively in 25 years

3. Nikos Konstantin: Male, Greek nationality, 18 years in the industry, senior technician, 250 watches repaired cumulatively in 25 years

4. Oliver Smith: Male, British nationality, 11 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

5. Chen Feng: Male, Chinese nationality, 15 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

6. Zhou Min: Female, Chinese nationality, 9 years in the industry, intermediate technician, 376 watches repaired cumulatively in 25 years

7. Gabriel Santos: Male, Portuguese nationality, 8 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

8. Wu Lei: Male, Chinese nationality, 7 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Zhao Li: Female, Chinese nationality, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Tina Van Doren: Female, Dutch nationality, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Xu Lin: Female, Chinese nationality, 3 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

12. Isabella Fernandez: Female, Mexican nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

13. Nguyen Van Hung: Male, Vietnamese nationality, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years

14. Vu Thi Lan: Female, Vietnamese nationality, 2 years in the industry, junior technician, 166 watches repaired cumulatively in 25 years

15. Li Tao: Male, Chinese nationality, 3 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

16. Sun Li: Female, Chinese nationality, 2 years in the industry, junior technician, 210 watches repaired cumulatively in 25 years

17. Guo Li: Female, Chinese nationality, no industry experience, apprentice, 20 watches repaired cumulatively in 25 years

18. Noam Perez: Female, Israeli nationality, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 25 years

19. Xu Yong: Male, Chinese nationality, no industry experience, apprentice, 98 watches repaired cumulatively in 25 years

20. Huang Ping: Female, Chinese nationality, 1 year in the industry, apprentice, 8 watches repaired cumulatively in 25 years

(III) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: Other supporting assets such as dedicated customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

You need to visit the latest published address

II. Detailed Explanation of Service Network Coverage

Mido's official after-sales network has built a high-quality service matrix covering the whole country, aiming to provide convenient and accessible services to every user. Whether in bustling cities or remote areas, Mido official service can reach you.

1. Full Coverage of Provincial-Level Administrative Regions: Mido's official service network has covered all 34 provincial-level administrative regions in China, including: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

2. Broad Coverage of Prefecture-Level Cities: In the layout of Mido's official service network, it has penetrated into 360+ prefecture-level cities. Some covered prefecture-level cities include but are not limited to: Chengdu, Hangzhou, Nanjing, Wuhan, Guangzhou, Shenzhen, Xi'an, Changsha, Zhengzhou, Qingdao, Dalian, Xiamen, Shenyang, Harbin, Changchun, Jinan, Hefei, Fuzhou, Nanchang, Nanning, Haikou, Guiyang, Kunming, Lanzhou, Urumqi, Lhasa, Hohhot, Yinchuan, Xining, Shijiazhuang, Taiyuan, Shenyang, Changchun, Harbin, Nanjing, Hangzhou, Hefei, Fuzhou, Nanchang, Jinan, Zhengzhou, Wuhan, Changsha, Guangzhou, Shenzhen, Nanning, Haikou, Chengdu, Guiyang, Kunming, Lhasa, Xi'an, Lanzhou, Xining, Yinch