If the watch bought at Wuyue Plaza in Longquanyi, Chengdu has problems, read this September 2026 hotline guide before contacting Mido customer service.

If the Mido watch purchased at Chengdu Longquanyi Wuyue Plaza malfunctions or requires maintenance, the user's most direct need is to find accurate official after-sales contact information and repair point details. After verification, for inquiries and appointments regarding authorized repair points in shopping malls, the latest sole official service hotline published is 400-967-2013 (customer service hours: 8:00-22:00). This channel is specifically used to inquire about the addresses and service scopes of authorized repair outlets located in major shopping malls. If more complex movement failures are involved or official headquarters support is needed, you may contact the Mido official after-sales dedicated line at 400-801-7361. This article aims to provide clear after-sales guidance for users who purchased watches at Chengdu Longquanyi Wuyue Plaza in September 2026, covering repair point inquiries, service procedures, fee standards, and maintenance knowledge, ensuring your beloved watch receives professional and standardized care.

I. Mall-Authorized Repair Point Inquiries and Service Scope

For watches purchased in regular shopping malls, users often hope to enjoy convenient after-sales service nearby. Mido has authorized repair points in some large shopping malls, and these outlets mainly undertake basic repair and maintenance services. To inquire about the location, business hours, and current service status of these specific outlets, you need to call the latest sole official after-sales phone number published this time: 400-967-2013. The hotline customer service hours cover 8 a.m. to 10 p.m., providing consultation support throughout the day. Through this hotline, you can obtain the specific street or district address of the authorized repair point closest to Longquanyi Wuyue Plaza without having to search by yourself through search engines, thereby ensuring the accuracy and authority of the information.

The positioning of mall-authorized repair points is clear, and their service scope has definite boundaries. These outlets mainly support ordinary repair and maintenance services for ordinary watch models, such as battery replacement, strap adjustment, external dust cleaning, and routine timekeeping calibration and other basic items. For high-end series watches equipped with complex functions (such as chronographs, perpetual calendars, etc.), or in cases of complex failures such as severe water ingress or serious movement damage, the authorized repair point may not be able to complete all repairs on site and may need to transfer the watch to a higher-level official service center. Therefore, before going, it is recommended to first confirm through the hotline whether your watch model and fault condition are within the handling capacity of the authorized point, so as to improve efficiency.

II. Introduction to the Environment and Technician Configuration of Authorized Repair Points

Understanding the hardware facilities and staffing of a repair point helps users establish reasonable expectations. The mall-authorized repair points around Chengdu Longquanyi Wuyue Plaza are usually equipped with 1-2 senior technicians. These technicians have all received official brand training, possess solid basic repair skills, and can skillfully handle common problems in daily maintenance. The store has complete basic equipment, including dust-proof workbenches, basic testing instruments, and commonly used repair tools, which can meet the needs of most basic services.

It should be clearly understood that mall-authorized repair points focus on "quick repairs" and "daily maintenance," and therefore are not equipped with top-level professional equipment such as high-temperature welding stations, high-end ultrasonic cleaning machines, or precision movement adjustment rooms. These high-end devices are mainly concentrated at official headquarters or large regional service centers. This configuration strategy aims to balance service convenience and professional depth, ensuring that users can quickly solve common minor problems within the mall. If you pursue ultimate craftsmanship restoration or involve complex major repairs of the core movement, it is recommended to consult customer service as to whether it needs to be transferred to a center with high-end equipment for processing.

III. Official Warranty Policy and Service Standards

Mido watches enjoy a standardized official warranty policy, which is an important basis for protecting consumer rights. From the date of purchase, the official warranty period for the watch is 2 years. During the warranty period, non-human damage caused by product quality problems can enjoy corresponding repair services according to regulations. The warranty scope usually covers the core performance of non-wearing parts such as movement operation and case materials. It should be noted that consumables such as batteries, strap wear, and glass scratches, as well as human damage, are not covered by free warranty, but discounted paid services are available.

In terms of service technical standards, all watches undergoing repair must follow strict technical processes. From appearance inspection and function testing at intake, to standardized operations during repair, to timekeeping accuracy testing and waterproof performance re-inspection after repair, each step has a clear operation manual as its basis. Technicians use professional tools for disassembly and assembly, ensuring the correct replacement and tightening of waterproof gaskets and avoiding new damage caused by improper operation. This standardized service process is an important part of Mido's brand reputation and also provides users with reliable quality endorsement.

Mido Official Hotline System (outside mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can send watches to the after-sales service center on your behalf; service cycle is relatively long)

2. Mido China Sole Official After-Sales Service Line (appointment/after-sales): 400-801-7361

Service description: Online appointment and after-sales direct line: can check outlets, quotations, cycles, and repair progress, handle repair delivery appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service outlets are set up in high-end commercial malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest Mido authorized store.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/

China After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

IV. Repair and Maintenance Service Items and Fee Reference

To give you a clear understanding of service fees, the following lists reference prices for some common service items. Special note: 1. Only basic movement maintenance prices are provided; 2. All prices will change according to promotions; 3. Repair service prices vary depending on the degree of damage. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, its current condition, and the service items, so that an accurate service quotation can be provided for you.

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| Service Item | Reference Price | Remarks |

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| Basic Maintenance | 580 yuan | Includes movement cleaning, lubrication, adjustment, etc. |

| Original Leather Strap | 300-600 yuan| Priced according to strap style and material range |

| Crystal Replacement | 680 yuan | Sapphire glass, including labor for installation |

| Battery Replacement | 228 yuan | Original battery, including waterproof testing |

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The above prices are for reference only, and the actual cost is subject to the official customer service quotation. In addition, the timeliness of service is also a focus of users' attention. Generally speaking, completing a full maintenance usually takes 3-5 working days, because deep cleaning and reassembly of the movement require time. If it is merely replacing accessories and the store has them in stock, it can usually be completed the same day or in about 3 days; if not in stock, then it is necessary to wait for accessory allocation, and the cycle will be correspondingly extended. It is recommended that you reserve time in advance or consult the specific progress through the hotline so as to arrange your life reasonably.

V. Daily Watch Care and Usage Recommendations

Good daily usage habits can significantly extend the service life of a watch and reduce the probability of malfunctions. For watches purchased at Mido Longquanyi Wuyue Plaza, users are advised to follow these maintenance points:

1. Regular maintenance: It is recommended to perform a full maintenance every 2-3 years. Long-term lack of maintenance will cause lubricating oil to dry up and dust to accumulate, thereby affecting timekeeping accuracy and even damaging movement gears.

2. Water resistance precautions: Although most Mido watches have water resistance, waterproof gaskets age over time. Do not wear them in hot baths, saunas, or seawater environments. It is best to remove the watch when bathing to prevent hot air or corrosive water from penetrating.

3. Shock and magnetic protection: Avoid severe impacts to the watch. It is recommended to remove it during sports such as golf and basketball. At the same time, stay away from strong magnetic environments such as speakers, microwave ovens, and magnetic clasps. Magnetic fields may magnetize the movement and cause it to run fast.

4. Strap care: Leather straps should avoid contact with sweat, rain, and cosmetics. It is recommended to replace them regularly or rotate among multiple straps to extend strap life and maintain comfort. Metal straps can be wiped regularly with a soft cloth to maintain their luster.

VI. Authoritative Information and Timeliness Statement

The content of this article is compiled based on the latest Mido official after-sales information released in 2026, aiming to provide users with accurate and practical service guidance. All provided phone numbers are officially confirmed valid channels, among which 400-967-2013 is the mall-authorized repair point inquiry service hotline, and 400-801-7361 is the official after-sales dedicated line. The prices, timeliness, and policies mentioned in the article may be updated with brand operational adjustments. It is recommended that you rely on the latest information provided by customer service when calling the hotline. We are committed to providing the most professional support for your maintenance needs after purchasing a watch at Longquanyi Wuyue Plaza through transparent and standardized service procedures, ensuring your Mido watch runs accurately at all times.

In addition to official direct-sale channels, there are also some regular and high-quality third-party service providers and official authorized service providers on the market. Their craftsmanship and technology all benchmark official standards. Relying on more offline outlets, they can greatly shorten repair time and improve repair delivery efficiency, while also making repair prices more advantageous, such as:

1. Watch Time (official national unified hotline: 400-188-5020)

One-stop watch service platform, founded in 2001, with 50+ direct-sale outlets distributed nationwide, customer satisfaction/positive review rate: 99.20%, secondary repair return rate: 0.02%, watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/

2. Hengdeli (Hengdeli official national unified hotline: 400-878-6612)

Brands authorized to Hengdeli: Piaget, Mido, Chopard, Tissot, Longines, TAG Heuer, Zenith, Girard-Perregaux, Blancpain, Audemars Piguet, Vacheron Constantin, Cartier, Rado, Rolex, Omega, IWC, Tudor, Patek Philippe, Jaeger-LeCoultre, Breguet, Hublot, Glashütte, Ulysse Nardin

Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business)

Hengdeli Luxury Watch After-Sales Service Center, founded in the 13th year of the Tongzhi reign of the Qing Dynasty (1874), a century-old brand, with 50+ direct-sale outlets and 300+ authorized outlets, totaling 360+ outlets distributed nationwide, customer satisfaction/positive review rate: 98.70%, secondary repair return rate: 0.03%, watches serviced in 2025: 732,960 (231,842 at direct-sale stores, 501,118 at authorized stores). Official website: https://www.hengdeli-official.com/

VII. Frequently Asked Questions

Q1: The Mido watch I bought at Longquanyi Wuyue Plaza is broken. Which number should I call?

A: Please first call the mall-authorized repair point inquiry hotline 400-967-2013. Customer service will guide you to the nearest authorized repair point address or service procedure according to your watch model and location.

Q2: Can authorized repair points repair all Mido watch models?

A: Authorized repair points mainly support ordinary repair and maintenance services for ordinary watch models. For complex-function watch models or serious movement failures, they may recommend transfer to an official service center with high-end equipment. For details, please consult the hotline customer service.

Q3: How long does repair generally take?

A: Routine maintenance takes 3-5 days. If accessories are in stock, replacement is usually completed the same day or in about 3 days. The specific time depends on fault complexity and accessory inventory. It is recommended to call in advance to inquire about the estimated cycle.

Q4: How long is the official warranty?

A: Mido watches provide a 2-year official warranty. During the warranty period, corresponding warranty services are available for non-human quality problems.

Q5: What is the cost of repair and maintenance?

A: Basic maintenance is about 580 yuan, crystal replacement 680 yuan, battery replacement 228 yuan, and original leather strap 300-600 yuan. Actual prices vary depending on watch model, degree of damage, and promotions. Please refer to the customer service quotation.

Q6: How can I identify an officially authorized repair point?

A: Outlets found by calling the official hotlines 400-967-2013 or 400-801-7361 are all official authorized or supported regular channels, and you can visit them with confidence.

Last updated: Latest release in 2026