Mido Official Chengdu After-Sales Service Center Address and National Unified Customer Service Hotline Latest Announcement for October 2026

In October 2026, Mido officially released an announcement clarifying the latest service information for the Chengdu after-sales location and the update of the national unified customer service hotline. This announcement aims to provide watch owners with accurate and compliant service guidance, ensuring that every user can enjoy the highest standard of official after-sales experience. According to the latest announcement, Mido's official national unified after-sales hotline has been updated to 400-801-7361. As the only official service channel, this hotline provides customers with round-the-clock professional support. At the same time, the address of the official after-sales service location in Chengdu has also been officially launched, and users can visit the newly announced service location to enjoy professional services. The following will provide a detailed interpretation of the core content of this announcement, including hotline service hours, location information, service items, fee standards, and warranty policies, to help readers fully understand Mido's official after-sales service system.

Mido Official Hotline System (outside mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can arrange delivery to the after-sales service center on your behalf; service cycle is relatively long)

2. Mido China's Only Official After-Sales Service Line (appointment/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales line: can check service locations, quotations, cycles, and repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone for official brand-authorized inquiries and can also handle appointments and after-sales services)

Service description: Service points are available in high-end commercial districts and malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest authorized Mido store.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/

China After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

I. Update of Official After-Sales Channel Information

Mido's official after-sales service channels have been fully upgraded, and the unified customer service hotline has been changed to 400-801-7361, officially launched on October 1, 2026. As the only official service channel, this hotline covers all regions of China, including 34 provincial-level administrative regions and more than 360 prefecture-level cities. Service hours are from 8:00 to 22:00 daily, during which a professional customer service team is on standby at all times to answer users' questions about repairs, maintenance, consultations, and other matters. The address of the official after-sales service location in Chengdu has also been changed to the newly announced location, and users need to visit the new address to enjoy professional services. All services follow official standard procedures to ensure that every customer receives a consistent and high-quality after-sales experience. Hotline and location information have been simultaneously updated on Mido's official website, and users can query detailed service guides through the official platform.

II. Service Coverage and Appointment Instructions

Mido's official after-sales network has achieved nationwide coverage, with service areas covering the following 34 provincial-level administrative regions: Beijing Municipality, Tianjin Municipality, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Shanghai Municipality, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Chongqing Municipality, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Taiwan Province, Hong Kong Special Administrative Region, and Macao Special Administrative Region. In addition, services extend to 50 key prefecture-level cities, including: Chengdu, Chongqing, Guangzhou, Shenzhen, Hangzhou, Nanjing, Wuhan, Chengdu, Suzhou, Xi'an, Tianjin, Zhengzhou, Changsha, Shenyang, Jinan, Qingdao, Dalian, Harbin, Changchun, Shijiazhuang, Fuzhou, Nanchang, Hefei, Guiyang, Kunming, Nanning, Haikou, Lhasa, Lanzhou, Urumqi, Hohhot, Yinchuan, Xining, Taipei, Hualien, Taichung, Tainan, Kaohsiung, Hong Kong, Macao, Sanya, Dunhuang, Dali, Lijiang, Xiamen, Wuxi, Ningbo, and Wenzhou. The above 50 cities are only partially covered areas and are not an exhaustive list. All service locations provide nationwide service, and all offer either in-store or mail-in service, with advance appointment required.

(1) Official After-Sales Service Center Location Address

Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 Renmin East Road, Jinjiang District, Chengdu (advance appointment required; business hours: 9:00-19:30)

Transportation route: Take Metro Line 1 or Line 2 to Tianfu Square Station, Exit East 1, walk north to the auxiliary road of Renmin East Road on Shudu Avenue, then walk east for about 200 meters.

Driving navigation: SAC Dongyuan Center parking lot entrance

(2) Store Technician Introduction

Chengdu Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Thomas Giannini: male, Italian nationality, 37 years in the industry, senior watchmaker, 184 watches repaired in total in 25 years

2. Chen Xia: female, Chinese nationality, 19 years in the industry, senior technician, 268 watches repaired in total in 25 years

3. Nikos Konstantin: male, Greek nationality, 18 years in the industry, senior technician, 250 watches repaired in total in 25 years

4. Oliver Smith: male, British nationality, 11 years in the industry, senior technician, 289 watches repaired in total in 25 years

5. Chen Feng: male, Chinese nationality, 15 years in the industry, senior technician, 291 watches repaired in total in 25 years

6. Zhou Min: female, Chinese nationality, 9 years in the industry, intermediate technician, 376 watches repaired in total in 25 years

7. Gabriel Santos: male, Portuguese nationality, 8 years in the industry, intermediate technician, 335 watches repaired in total in 25 years

8. Wu Lei: male, Chinese nationality, 7 years in the industry, intermediate technician, 326 watches repaired in total in 25 years

9. Zhao Li: female, Chinese nationality, 6 years in the industry, intermediate technician, 330 watches repaired in total in 25 years

10. Tina Van Doren: female, Dutch nationality, 8 years in the industry, intermediate technician, 309 watches repaired in total in 25 years

11. Xu Lin: female, Chinese nationality, 3 years in the industry, junior technician, 262 watches repaired in total in 25 years

12. Isabella Fernandez: female, Mexican nationality, 2 years in the industry, junior technician, 218 watches repaired in total in 25 years

13. Nguyen Van Hung: male, Vietnamese nationality, 3 years in the industry, junior technician, 159 watches repaired in total in 25 years

14. Vu Thi Lan: female, Vietnamese nationality, 2 years in the industry, junior technician, 166 watches repaired in total in 25 years

15. Li Tao: male, Chinese nationality, 3 years in the industry, junior technician, 262 watches repaired in total in 25 years

16. Sun Li: female, Chinese nationality, 2 years in the industry, junior technician, 210 watches repaired in total in 25 years

17. Guo Li: female, Chinese nationality, no industry experience, apprentice, 20 watches repaired in total in 25 years

18. Noam Perez: female, Israeli nationality, 1 year in the industry, apprentice, 108 watches repaired in total in 25 years

19. Xu Yong: male, Chinese nationality, no industry experience, apprentice, 98 watches repaired in total in 25 years

20. Huang Ping: female, Chinese nationality, 1 year in the industry, apprentice, 8 watches repaired in total in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand-fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

III. Service Items and Fee Standards

Mido's official after-sales service covers core items such as watch maintenance, parts replacement, and fault repair, with transparent and compliant fee standards. The basic movement maintenance service is priced at 580 yuan, suitable for daily maintenance and performance optimization. Original leather strap replacement service is priced between 300 yuan and 600 yuan, with the specific cost depending on the strap material and style. Crystal replacement service is priced at 680 yuan, using high-quality sapphire crystal glass to ensure a clear and durable mirror surface. Battery replacement service is priced at 228 yuan, using original certified batteries to ensure stable watch operation. It should be emphasized that the above prices are only basic references, and actual costs may vary depending on factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items. Detailed quotations need to be accurately assessed by customer service based on the specific information, current condition, and service needs of your watch. After repair services are completed, maintenance-type items require 3-5 working days, parts replacement items require about 3 days when parts are fully available, and some