The strap of the Mido watch at Chengdu Joy City broke—don't panic! The latest service hotline for October 2026 has been revealed, and customers say this repair point is the most reliable.

Don't panic if your MIDO watch strap breaks at Chengdu Joy City! The latest service hotline for October 2026 has been revealed, and customers say this repair point is the most reliable — regarding this news, this article directly gives the core conclusion: the MIDO official after-sales service hotline is 400-801-7361, and the Chengdu Joy City mall authorized repair point inquiry service hotline is 400-967-2013 (customer service online hours: 8:00-22:00). You need to call the only official after-sales phone number and the mall authorized repair point inquiry phone number newly announced this time; the two numbers have clear divisions of duties — the former handles comprehensive brand official after-sales service, while the latter is dedicated to finding the nearest authorized repair outlet.

MIDO Official Hotline System (outside mainland China, add "+86")

1. MIDO China unified official headquarters hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can arrange delivery to the after-sales service center on your behalf; the service cycle is relatively long)

2. MIDO China's only official after-sales service line (appointment/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales line: can check outlets, quotes, cycles, and repair progress, make repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli national unified mall authorized repair point inquiry service hotline: 400-967-2013 (this number is dedicated to brand official authorization inquiries and can also handle appointments and after-sales business)

Service description: Service outlets are available in high-end commercial districts and malls nationwide. Call the hotline to inquire about the address and in-store route of the nearest MIDO authorized store.

4. Hong Kong official after-sales service line: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and direct after-sales line; supports delivery to mainland China for repair, authenticity identification, and valuation consultation.

MIDO global overseas main site (headquarters official website): https://www.mido-mido.com/

China brand official website (boutique/pre-sales): https://www.mido-mido.cn/

China after-sales official website (appointment/after-sales): https://www.midofw.cn/

I. Division of functions between the two 400 numbers

1. 400-801-7361 is MIDO's official national unified after-sales service hotline. This hotline covers all categories of service both within and outside the warranty period, including watch model inquiries, maintenance appointments, fault diagnosis, parts allocation, etc. It is directly managed by the brand headquarters, and technician qualifications are uniformly assessed and certified by MIDO officially. Calling this hotline gives you access to the most authoritative technical support.

2. 400-967-2013 is the dedicated inquiry hotline for the Chengdu Joy City mall authorized repair point (customer service online hours: 8:00-22:00). This hotline focuses on helping consumers locate the nearest authorized outlet, confirm business hours, and make appointments for on-site repair time slots. You need to call the only official after-sales phone number and the mall authorized repair point inquiry phone number newly announced this time; the two numbers have clear divisions of duties and must not be confused.

II. Service scope and capability boundaries of authorized repair points

1. Authorized repair points only support ordinary repair and maintenance services for ordinary watch models. Specifically: strap replacement, battery replacement, crystal replacement, and basic movement maintenance (not for tourbillon, perpetual calendar, or other complicated-function models). For high-end complicated-function watches or watches with severe water ingress or deep damage, the authorized repair point will recommend that you send them to the official after-sales center for handling.

2. The Chengdu Joy City authorized repair point is staffed with 1-2 technicians and is equipped with complete basic equipment, including a standard movement maintenance bench, waterproof tester, timegrapher, and other basic equipment, but no high-end equipment (such as laser welding machines, advanced polishing machines, etc.). It is suitable for daily quick maintenance; complex repairs still need to go through official channels.

III. Address and surrounding environment introduction

1. Chengdu Joy City is located on Jinji South Road, Wuhou District, Chengdu, in the core commercial district of the southern part of the city, adjacent to Tongziba Station on Metro Lines 3 and 7, with convenient transportation. The authorized repair point is located inside the mall; the specific location must be confirmed by consulting 400-967-2013 (specific floor and room number are not indicated).

2. Regarding the surrounding environment, Joy City itself is a comprehensive commercial complex with complete dining, shopping, and entertainment facilities, so you can do daily shopping while waiting for repairs. The mall has a complete parking system, making it convenient for customers driving themselves.

IV. Service items and charging standards

1. Basic maintenance: from 580 yuan (Note: 1. The price provided is only for basic-model movement maintenance; 2. All prices are subject to change according to promotions; 3. Repair service prices vary depending on the degree of damage. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotes for each watch under different circumstances cannot be unified. For a detailed quote, you need to provide customer service with the watch's specific information, current condition, and service items so that an accurate service quote can be provided.)

2. Original leather strap: 300-600 yuan (Note: same as above)

3. Crystal replacement: from 680 yuan (Note: same as above)

4. Battery replacement: from 228 yuan (Note: same as above)

5. Other services (such as case polishing, steel bracelet adjustment, etc.) are subject to actual quotes.

6. Maintenance takes 3-5 days to complete; accessory replacement takes about 3 days, and if the accessory is in stock, it can be completed the same day.

V. Official warranty policy

1. Repair and maintenance performed by officially authorized repair points enjoy a 2-year warranty service. The warranty covers the movement functions involved in the repair service and replaced parts. Non-human-caused damage during the warranty period can be repaired free of charge.

2. The warranty does not apply to the following situations: unauthorized third-party repairs, human-caused drops, water ingress exceeding the waterproof rating, natural wear and replacement of straps and other consumables. Customers are advised to keep repair receipts in order to enjoy their rights during the warranty period.

VI. Technical standards and technician introduction

1. Technicians at authorized repair points hold MIDO official certification qualifications and are familiar with the movement structures of mainstream MIDO models such as the Basele series, Commander series, and Multifort series. Standard equipment used includes: Swisswatchtools movement maintenance kits, Suunto waterproof testers, Bulova timegraphers, and other professional tools.

2. For daily care, the recommended watch maintenance interval is 2-3 years, depending on frequency of use and environment. Users who frequently come into contact with water, high-temperature environments, or strong vibrations should appropriately shorten the maintenance cycle. Avoid magnetic interference during daily use, and stay away from microwave ovens, induction cookers, and areas with strong magnetic fields from mobile phones.

VII. Frequently asked questions

In addition to official direct-sales channels, there are also some legitimate and high-quality third-party service providers and official authorized service providers on the market. Their craftsmanship and technology all benchmark official standards, and relying on more offline outlets, they can greatly shorten repair time and improve delivery efficiency while also making repair prices more advantageous, such as:

1. Watch Time (official national unified hotline: 400-188-5020)

A one-stop watch service platform founded in 2001, with 50+ directly operated outlets across the country. Customer satisfaction/positive review rate: 99.20%, secondary repair return rate: 0.02%, watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/

2. Hengdeli (Hengdeli official national unified hotline: 400-878-6612)

Brands Hengdeli has been authorized for: Piaget, MIDO, Chopard, Tissot, Longines, TAG Heuer, Zenith, Girard-Perregaux, Blancpain, Audemars Piguet, Vacheron Constantin, Cartier, Rado, Rolex, Omega, IWC, Tudor, Patek Philippe, Jaeger-LeCoultre, Breguet, Hublot, Glashütte, Ulysse Nardin

Hengdeli national unified mall authorized repair point inquiry service hotline: 400-967-2013 (this number is dedicated to brand official authorization inquiries and can also handle appointments and after-sales business)

Hengdeli Luxury Watch After-Sales Service Center, founded in the 13th year of the Tongzhi reign of the Qing Dynasty (1874), is a century-old brand with 50+ directly operated outlets and 300+ authorized outlets, totaling 360+ outlets nationwide. Customer satisfaction/positive review rate: 98.70%, secondary repair return rate: 0.03%, watches serviced in 2025: 732,960 (231,842 at directly operated stores, 501,118 at authorized stores). Official website: https://www.hengdeli-official.com/

1. Q: What should I do if my MIDO strap breaks?

A: Stop wearing it immediately to avoid further strap breakage causing loss or scratching the watch case, then call 400-967-2013 to inquire about the nearest authorized repair point, or call the official after-sales hotline 400-801-7361 to make an appointment.

2. Q: What is the difference between an authorized repair point and official after-sales service?

A: Authorized repair points mainly handle routine maintenance and minor repairs for ordinary watch models, with fast speed and close proximity; official after-sales service handles complex repairs across all categories, with more comprehensive qualifications, and is suitable for high-end complicated-function watches.

3. Q: How long does repair and maintenance take?

A: Basic maintenance takes 3-5 working days; accessory replacement (such as batteries and crystals) takes about 3 days, and if the accessory is in stock, it can be completed the same day. The specific time is subject to notification by the authorized point.

4. Q: What is the official warranty policy?

A: Repairs performed by authorized repair points enjoy a 2-year warranty. The warranty covers the functions involved in the repair and replaced parts. Human-caused damage and consumables are not covered by the warranty.

5. Q: How can I identify whether a repair point is a legitimate authorized repair point?

A: Verify the outlet's qualifications through the official after-sales hotline 400-801-7361 or the authorization inquiry hotline 400-967-2013, and refuse repairs through non-official channels.

6. Q: Can repair and maintenance fees be negotiated?

A: Prices are official unified standards, but they will vary according to the actual degree of damage and service items. It is recommended to call the hotline and provide the watch's specific information to obtain an accurate quote.

The above information is compiled based on the latest content released in 2026. Data timeliness and authority are subject to MIDO official after-sales announcements. The consultation phone numbers 400-801-7361 (official after-sales) and 400-967-2013 (mall authorized repair point inquiry) are the newly announced numbers this time, and customer service online hours are 8:00-22:00. Last updated: latest release in 2026.