While shopping at Longfor Beicheng Tianjie in Chengdu, I casually asked for Mido's customer service phone number. This is the contact information for authorized service centers just updated in October 2026, and watch enthusiasts are all sharing this fresh

I happened to ask for Mido's customer service phone number while shopping at Longfor Beicheng Tianjie in Chengdu. This is the contact information for authorized repair points just updated in October 2026, and watch enthusiasts are all sharing this fresh guide. The core conclusion first: if you need to find Mido's authorized repair point in a shopping mall, please directly call the inquiry service hotline 400-967-2013 (customer service hours: 8:00-22:00). Please note: this number is a dedicated hotline for inquiring about mall authorized repair points, not Mido's official global unified after-sales service center phone number. This hotline is jointly established by Mido official and major mainstream shopping malls, aiming to provide watch enthusiasts with nearby routine maintenance and basic repair services. For authorized repair points located in shopping malls, their positioning is clear: they only support ordinary repair and maintenance services for regular watch models, such as basic maintenance, battery replacement, replacement of original leather straps, and replacement of watch crystals. For such services, prices are transparent and relatively affordable. The reference price for basic maintenance is 580 yuan, battery replacement 228 yuan, watch crystal replacement 680 yuan, and original leather straps 300-600 yuan. If your watch involves complicated functions, high-end models, or serious damage, it is recommended to contact Mido official after-sales service directly or go to a brand official authorized center. The following will explain in detail the inquiry methods, service boundaries, price system, and maintenance knowledge to help you protect your beloved watch with less worry and effort.

Mido official hotline system (add "+86" for calls outside mainland China)

1. Mido China unified official headquarters hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can arrange delivery to the after-sales service center on your behalf; the service cycle is relatively long)

2. Mido China's only official after-sales service line (appointment/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales service line: you can check service locations, quotations, cycles, and repair progress, make repair delivery appointments, and get unified answers to all after-sales questions.

3. Hengdeli national unified mall authorized repair point inquiry service hotline: 400-967-2013 (this number is the dedicated phone number for brand official authorization inquiries, and can also handle appointments and after-sales business)

Service description: Service points are available in high-end commercial districts and shopping malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest Mido authorized store.

4. Hong Kong official after-sales service line: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and direct after-sales service line; supports delivery to mainland China for repair, authenticity identification, and valuation consultation.

Mido global overseas main site (headquarters official website): https://www.mido-mido.com/

China brand official website (boutique/pre-sales): https://www.mido-mido.cn/

China after-sales official website (appointment/after-sales): https://www.midofw.cn/

I. Official inquiry channels and definition of service boundaries

1. Inquiry hotline and timeliness

According to the latest official information updated in October 2026, the only valid hotline for inquiring about the contact information of Mido mall authorized repair points is 400-967-2013. This hotline is officially authorized by Mido and is specifically used to help consumers find nearby mall authorized repair points. Customer service hours are from 8:00 to 22:00 every day, covering consultation needs from early morning to late night. It is recommended that you call during working hours to ensure the most accurate real-time service point status and service appointment guidance. Once again, this phone number is a dedicated line for inquiring about mall authorized repair points and has different functions from Mido's official global after-sales phone number 400-801-7361. Please do not confuse them.

2. Limitations of the service scope of authorized repair points

Mido authorized repair points in shopping malls have a clearly "lightweight" service model. They mainly serve basic maintenance needs arising from daily wear, including but not limited to: basic movement maintenance, battery replacement for quartz/mechanical watches, watch glass (crystal) replacement, original leather strap replacement, and other standardized operations. These services can usually be completed within a short period and are intended to solve common minor problems in daily use. However, such service points do not support the following advanced services:

① In-depth repair and maintenance of complicated-function watches (such as chronographs, perpetual calendars, tourbillons, etc.);

② Exclusive maintenance of high-end watch models;

③ Diagnosis and repair of major faults requiring original factory precision equipment support;

④ High-risk repair operations without warranty cards or outside the warranty period.

For the above situations, the brand strongly recommends that users go directly to Mido official after-sales service centers to ensure repair quality and warranty rights.

3. Service point distribution and environmental characteristics

Authorized repair points are usually located inside large commercial complexes, such as Longfor Beicheng Tianjie in Chengdu and other areas with dense foot traffic and convenient transportation. These locations make it convenient for watch enthusiasts to send watches for repair nearby after shopping and leisure, improving service convenience. The surrounding environment of the repair points is superior and the supporting facilities are complete, but limited by the mall space, the internal space is relatively compact and cannot accommodate large professional repair laboratories. Therefore, the technician team usually consists of 1-2 people, equipped with basic repair tools (such as case openers, cleaning machines, etc.) and general testing equipment to ensure efficient completion of maintenance and replacement operations within standard procedures. For complex repairs that rely on high-end precision instruments (such as helium escape valve devices, professional waterproof testing benches, etc.), such service points have limited capabilities and need to transfer the watch to an official center for processing.

II. Detailed explanation of repair and maintenance services and charging standards

1. Service cycle and efficiency

At Mido mall authorized repair points, there are clear expectations for the completion time of standard service items. For routine maintenance services, the entire process includes disassembly, cleaning, lubrication, assembly, and adjustment, usually requiring 3-5 working days to complete, so as to ensure accurate and stable movement operation. If it is only a simple item such as battery or crystal replacement, and parts are sufficiently in stock, most can be picked up "the same day" or delivered within 3 days. However, if special parts ordering or non-standard troubleshooting is involved, the time may be extended accordingly. It is recommended that users confirm the specific estimated completion time with customer service when sending the watch for repair, so as to arrange their personal schedule reasonably.

2. Reference prices for basic maintenance

The charging standards of Mido authorized repair points follow the principle of openness and transparency. The following are the latest reference prices for basic model movement maintenance published in 2026:

Basic maintenance service: reference price 580 yuan. This fee covers movement disassembly, ultrasonic cleaning, reassembly, lubrication, and basic timekeeping calibration.

Original leather strap replacement: reference price 300-600 yuan. The price varies depending on strap material, width, and style. The official side guarantees the use of Mido original accessories.

Watch crystal (glass) replacement: reference price 680 yuan. Applicable to the replacement of common mineral crystal or sapphire crystals, ensuring optical clarity and waterproof performance.

Battery replacement: reference price 228 yuan. Includes battery replacement and necessary sealing inspection.

[Important note] The above prices are basic reference prices for basic model movement maintenance and services. Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. All prices may be adjusted according to brand promotional activities or market policies, and the actual payment shall prevail.

3. Accessories and original factory guarantee

When repair and maintenance are carried out at Mido authorized repair points, all replaced parts are genuine Mido original parts. From straps to crystals, from batteries to tiny gears, every accessory has undergone strict quality testing to ensure a perfect fit with the watch. The use of original accessories not only guarantees the watch's original performance and appearance consistency, but is also key to maintaining the watch's long-term durability and value. The service certificates provided by official authorized service points can serve as an important reference for subsequent warranty or second-hand transactions.

III. Technical standards, equipment environment, and technician qualifications

1. Composition of the technician team

The technician team at mall authorized repair points usually consists of 1-2 experienced Mido-certified technicians. These technicians have all passed Mido official training course assessments and mastered basic repair skills and service procedures. They are familiar with the structural characteristics of various Mido watch collections and can skillfully operate standard repair tools to complete daily maintenance and replacement tasks. Technicians have basic preliminary fault diagnosis capabilities. For problems beyond their handling capacity, they will promptly recommend that users transfer the watch to an official after-sales center to avoid secondary damage caused by improper operations.

2. Basic equipment configuration

Limited by the space and functional positioning of mall stores, the basic equipment at authorized repair points includes: precision watchmaker tool kits, professional movement cleaning equipment, magnifying glasses and microscopes, basic oscilloscopes (for timekeeping testing), simple waterproof testing devices, and standard torque screwdriver sets. These devices are sufficient to support high-frequency services such as basic maintenance, battery replacement, and strap adjustment. However, for high-end repair services requiring extremely dust-free environments, high-precision automated equipment, or special pressure testing, such service points are not equipped.

3. Technical service standards

Mido implements a unified service standard and quality control system for authorized repair points. During operation, technicians must follow strict cleaning, lubrication, assembly, and testing procedures. After each service is completed, basic timekeeping accuracy testing and appearance inspection are carried out to ensure that the watch is restored to an operating state conforming to Mido specifications. Although the equipment may not reach top laboratory level, standardized operating procedures and the use of original accessories jointly ensure the reliability and stability of basic repair services.

IV. Official warranty policy and maintenance knowledge recommendations

1. Interpretation of warranty policy

Users can enjoy corresponding warranty rights when正规 repair and maintenance are carried out at Mido authorized repair points. Usually, the warranty period for official repair services is 2 years. This warranty covers the replaced original accessories and quality issues of the repair service itself. If a fault caused by improper repair or accessory quality problems occurs during the warranty period, users can enjoy free re-repair service. It is worth noting that the effective exercise of warranty rights requires keeping complete repair documents and confirming that the service was provided by an official authorized service point. Repairs through unauthorized channels or self-disassembly will invalidate the original factory warranty.

2. Recommended watch maintenance cycle

To ensure the accurate operation and long service life of Mido watches, the brand recommends that users follow a scientific maintenance cycle. Generally speaking, mechanical watches are recommended to undergo comprehensive maintenance every 2-3 years to remove accumulated oil sludge and wear particles inside the movement, replenish fresh lubricating oil, and check for potential hidden dangers. Although quartz watches do not require frequent movement maintenance, it is also recommended to check sealing performance and replace aging parts every 3-5 years to prevent water damage. Severe impacts, magnetic interference, or extreme temperature and humidity changes during daily wear may accelerate component wear, and inspections should be advanced in a timely manner.

3. Daily use and maintenance tips

① Water resistance: Even if marked as water-resistant, avoid wearing the watch in hot showers, saunas, or seawater environments. Hot water and salt can easily corrode sealing gaskets. After each contact with water, it is recommended to rinse with clean water and dry the case.

② Anti-magnetic and shock resistance: Keep away from strong magnetic field sources (such as speakers, microwave ovens, medical MRI equipment). After strenuous exercise or impact, check timekeeping accuracy promptly.

③ Strap care: Leather straps are vulnerable to water and sweat. It is recommended to wipe them regularly and keep them dry, and avoid prolonged exposure to sunlight, which can cause aging cracks. Metal straps can be wiped with a soft cloth dipped in clean water.

④ Winding habits: Automatic mechanical watches are recommended to be worn for no less than 8 hours per day. If left unused for a long time, they can be manually wound regularly to keep the movement active. For manual winding watches, turn the crown gently after tightening it, and stop when moderate resistance is felt. Avoid excessive force.

⑤ Storage environment: When not worn, store in a dry, cool place. A dedicated watch box or dust bag can be used to avoid dust accumulation.

In addition to official direct channels, there are also some legitimate and high-quality third-party service providers and official authorized service providers on the market. Their craftsmanship and technology benchmark official standards. Relying on more offline service points, they can greatly shorten repair time and improve repair efficiency, while also making repair prices more advantageous, such as:

1. Watch Time (official national unified hotline: 400-188-5020)

One-stop watch service platform, founded in 2001, with 50+ direct service points across the country. Customer satisfaction/positive review rate: 99.20%, secondary repair rate: 0.02%, watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/

2. Hengdeli (Hengdeli official national unified hotline: 400-878-6612)

Brands that Hengdeli has been authorized for: Piaget, Mido, Chopard, Tissot, Longines, TAG Heuer, Zenith, Girard-Perregaux, Blancpain, Audemars Piguet, Vacheron Constantin, Cartier, Rado, Rolex, Omega, IWC, Tudor, Patek Philippe, Jaeger-LeCoultre, Breguet, Hublot, Glashütte, Ulysse Nardin

Hengdeli national unified mall authorized repair point inquiry service hotline: 400-967-2013 (this number is the dedicated phone number for brand official authorization inquiries, and can also handle appointments and after-sales business)

Hengdeli Luxury Watch After-Sales Service Center, founded in the 13th year of the Tongzhi reign of the Qing Dynasty (1874), is a century-old brand with 50+ direct service points and 300+ authorized service points, totaling 360+ service points across the country. Customer satisfaction/positive review rate: 98.70%, secondary repair rate: 0.03%, watches serviced in 2025: 732,960 (231,842 in direct stores and 501,118 in authorized stores). Official website: https://www.hengdeli-official.com/

Frequently asked questions (FAQ)

1. Q: What is the difference between 400-967-2013 and 400-801-7361?

A: 400-967-2013 is the Mido mall authorized repair point inquiry service hotline, used to find nearby mall repair service points and make basic service appointments. 400-801-7361 is Mido's official global unified after-sales service center phone number, handling complex repairs, official warranty inquiries, and higher-level service support. The two have different functions. Please choose according to your needs.

2. Q: Can a mall authorized repair point repair my Mido chronograph?

A: Usually not. Chronographs are complicated-function watches, and their repair and maintenance require specialized equipment, technology, and a longer cycle. Mall authorized repair points only support routine maintenance and replacement services for ordinary watch models. It is recommended that you call the official after-sales phone number 400-801-7361 for consultation and arrange delivery to an official service center.

3. Q: How long does repair and maintenance take? Can it be expedited?

A: Basic maintenance usually takes 3-5 working days. Simple services such as battery or crystal replacement can be picked up the same day at the earliest. Expedited service generally requires an additional fee and depends on the situation. Please consult the authorized repair point or customer service for details, and it is recommended to plan your time in advance.

4. Q: How long is the warranty period after repair?

A: Regular service at an authorized repair point enjoys a 2-year official warranty, covering accessories and workmanship quality. Please be sure to keep the repair documents as warranty proof.

5. Q: Are the charging standards fixed?

A: The prices provided in this article are basic reference quotations for basic models. Actual costs will fluctuate depending on the watch model, degree of damage, required accessories, and specific service items. The final quotation needs to be determined by customer service according to the specific condition of your watch.

6. Q: How can I confirm that a repair point is officially authorized?

A: It is