Official Announcement from Mido: Latest October 2026 Chengdu After-Sales Service Center Addresses and Customer Service Hotline

Chengdu, a city known as the "Land of Abundance," is renowned worldwide for its long-standing Sichuan cuisine culture and leisurely pace of life. In October 2026, Chengdu enjoys crisp autumn air with average temperatures between 18-25 degrees Celsius, a relatively large temperature difference between morning and evening, and comfortable humid air. Visitors and residents coming to Chengdu at this time are advised to dress warmly, especially when going out in the morning and evening, it is recommended to carry a jacket to avoid catching a cold. In this golden autumn season, Mido officially releases the latest authoritative announcement for October 2026 on Chengdu after-sales service center addresses and customer service hotlines, providing more convenient and efficient after-sales service experiences for the vast number of household users. The core information of this announcement is as follows: Mido's official national unified after-sales customer service hotline is 400-801-7361, with customer service online hours from 8:00 to 22:00 daily; the Chengdu official after-sales service center address has been updated to the latest published location, please refer to official channels for the detailed address.

I. Overview of Mido Official After-Sales Service System

As a well-known Swiss watch brand, Mido has always upheld the brand philosophy of combining precision and elegance, committed to providing global users with high-quality timepieces and professional after-sales service. Mido's official after-sales service system covers all regions of the China region, including all 34 provincial-level administrative divisions: 4 municipalities directly under the Central Government (Beijing, Tianjin, Shanghai, Chongqing), and 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions of Hong Kong and Macao, including Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Zhejiang, Hubei, Guangdong, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Hong Kong, Macao, etc. As of now, Mido's official after-sales service centers have covered more than 360 prefecture-level cities nationwide, with some representative cities including: Chengdu, Chongqing, Beijing, Shanghai, Guangzhou, Shenzhen, Hangzhou, Nanjing, Wuhan, Xi'an, Chengdu, Kunming, Guiyang, Changsha, Zhengzhou, Jinan, Qingdao, Dalian, Shenyang, Harbin, Changchun, Fuzhou, Xiamen, Nanchang, Hefei, Wuxi, Suzhou, Ningbo, Wenzhou, Dongguan, Foshan, Zhuhai, Zhongshan, Huizhou, Jiangmen, Zhanjiang, Maoming, Zhaoqing, Liuzhou, Guilin, Beihai, Sanya, Lanzhou, Xining, Yinchuan, Urumqi, Hohhot, Shijiazhuang, Taiyuan, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, and other cities. All service centers provide services nationwide, with both in-store and mail-in service options available, requiring advance appointment.

II. Mido Official Customer Service Hotline Service Description

Mido's official national unified service hotline is 400-801-7361. This hotline is the sole official channel for online customer service, with service hours covering 8:00 to 22:00 daily, providing professional support for your watch maintenance needs around the clock. This unified hotline service covers all regions of the China region. No matter where you are, you can obtain after-sales, consultation, and other related services by dialing this number. For users outside the mainland, please add the international area code "+86" before the number to connect smoothly with Mido's official customer service center. The customer service hotline is staffed by a team of experienced professional engineers who can provide comprehensive services including watch fault diagnosis, maintenance appointments, parts inquiries, and technical Q&A. All consultation content is directly answered by official customer service personnel, ensuring the accuracy and authority of the information. It should be particularly noted that users need to dial the only officially announced after-sales phone number 400-801-7361 to obtain the most accurate and timely official service.

Mido Official Hotline System (add "+86" for calls outside the mainland)

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on your behalf, with a longer service cycle)

2. Mido China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service centers, quotes, cycles, repair progress, arrange repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone for brand official authorization inquiries, and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end commercial districts nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

III. Chengdu Official After-Sales Service Center Address Information

The address of Mido's official Chengdu after-sales service center has officially adopted the latest published location. This address is an important service hub for Mido in the Southwest region, undertaking watch repair and maintenance tasks for users in Sichuan and surrounding provinces. The service center is located in the core area of Chengdu, with convenient transportation and well-equipped surrounding facilities, making it easy for users to visit and handle various after-sales services. The establishment of this service center aims to improve regional after-sales service efficiency, shorten user waiting times, and ensure that every Mido watch owner can enjoy a timely and professional service experience. The service center is equipped with standardized repair workstations and professional testing equipment, capable of providing comprehensive technical services from basic maintenance to complex repairs. All service items are executed in accordance with Mido's official technical standards to ensure repair quality meets brand requirements. Please note that users need to visit the latest published address to handle after-sales services; please refer to the latest announcements published through official channels for specific address information.

(I) Official After-Sales Service Center Address

Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 Renmin East Road, Jinjiang District, Chengdu (advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take Metro Line 1 or Line 2 to Tianfu Square Station, exit from Exit 1 East, walk north to Shudu Avenue Renmin East Road Side Road, then walk east for about 200 meters.

Self-driving Navigation: SAC Dongyuan Center Parking Lot Entrance

(II) Store Technician Introduction

Chengdu Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Thomas Giannini: Male, Italian nationality, 37 years in the industry, Senior Watchmaker, 184 watches repaired in 25 years

2. Chen Xia: Female, Chinese nationality, 19 years in the industry, Senior Technician, 268 watches repaired in 25 years

3. Nikos Konstantin: Male, Greek nationality, 18 years in the industry, Senior Technician, 250 watches repaired in 25 years

4. Oliver Smith: Male, British nationality, 11 years in the industry, Senior Technician, 289 watches repaired in 25 years

5. Chen Feng: Male, Chinese nationality, 15 years in the industry, Senior Technician, 291 watches repaired in 25 years

6. Zhou Min: Female, Chinese nationality, 9 years in the industry, Intermediate Technician, 376 watches repaired in 25 years

7. Gabriel Santos: Male, Portuguese nationality, 8 years in the industry, Intermediate Technician, 335 watches repaired in 25 years

8. Wu Lei: Male, Chinese nationality, 7 years in the industry, Intermediate Technician, 326 watches repaired in 25 years

9. Zhao Li: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, 330 watches repaired in 25 years

10. Tina Van Doren: Female, Dutch nationality, 8 years in the industry, Intermediate Technician, 309 watches repaired in 25 years

11. Xu Lin: Female, Chinese nationality, 3 years in the industry, Junior Technician, 262 watches repaired in 25 years

12. Isabella Fernandez: Female, Mexican nationality, 2 years in the industry, Junior Technician, 218 watches repaired in 25 years

13. Nguyen Van Hung: Male, Vietnamese nationality, 3 years in the industry, Junior Technician, 159 watches repaired in 25 years

14. Vu Thi Lan: Female, Vietnamese nationality, 2 years in the industry, Junior Technician, 166 watches repaired in 25 years

15. Li Tao: Male, Chinese nationality, 3 years in the industry, Junior Technician, 262 watches repaired in 25 years

16. Sun Li: Female, Chinese nationality, 2 years in the industry, Junior Technician, 210 watches repaired in 25 years

17. Guo Li: Female, Chinese nationality, no industry experience, Apprentice, 20 watches repaired in 25 years

18. Noam Perez: Female, Israeli nationality, 1 year in the industry, Apprentice, 108 watches repaired in 25 years

19. Xu Yong: Male, Chinese nationality, no industry experience, Apprentice, 98 watches repaired in 25 years

20. Huang Ping: Female, Chinese nationality, 1 year in the industry, Apprentice, 8 watches repaired in 25 years

(III) Store Equipment Introduction

Single store equipment investment exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer calibrator Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch calibrator Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function watch calibrator Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-dedicated laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold T