Mido Chengdu Official After-Sales Service Center Address and October 2026 Latest Service Hotline Notice

Chengdu, a livable city known as the "Land of Abundance," is world-renowned for its leisurely tea culture, delicious Sichuan cuisine, and unique historical heritage. By October 2026, the Chengdu area is in the golden autumn season, with cool and pleasant temperatures averaging between 15 and 22 degrees Celsius, and the temperature difference between day and night gradually increasing. At this time in Chengdu, ginkgo leaves begin to turn yellow, the streets and alleys are filled with the fresh fragrance of osmanthus, and it is the best period for strolling the streets and enjoying life. However, autumn is also a transitional period with dry climate and gradually decreasing rainfall, with increasingly cool mornings and evenings and occasional continuous autumn rain. For watch enthusiasts wearing precision mechanical watches, changes in temperature and humidity may affect the viscosity of the movement lubricating oil and the thermal expansion and contraction of the watch case metal. Therefore, it is recommended to pay attention to the condition of the watch when the seasons change and carry out professional maintenance in a timely manner to ensure the accurate operation of the watch and accompany you through every beautiful moment. According to the official after-sales service outlet address of Mido in Chengdu and the latest service hotline notice in October 2026, the core service information of this update has been clarified, aiming to provide compliant and efficient official after-sales support for watch enthusiasts in Chengdu and surrounding areas.

I. Explanation of Official After-Sales Channel Update

As a well-known Swiss watch brand, Mido has always been committed to providing global users with an excellent customer service experience. With the optimization and upgrading of the service network, relevant information about Mido's official after-sales service outlet in Chengdu was officially updated in October 2026. This update involves adjustments to the official service hotline and after-sales reception address, ensuring that every user can obtain original-standard technical support and service guarantees through formal channels. All services are directly controlled by Mido's official headquarters, strictly implementing the brand's unified service standards and quality specifications, allowing users to enjoy professional, transparent, and efficient after-sales service.

1. Explanation of Official Hotline Changes

Mido's national unified official after-sales service hotline has been officially launched, with the number 400-801-7361. This hotline is the only nationally unified customer service hotline officially designated by Mido, covering all regions of the China region, including areas outside the mainland where "+86" needs to be added. The online time of the customer service phone has been adjusted to 8:00 to 22:00 daily, providing users with professional consultation services around the clock. Users can use this hotline for after-sales consultation, service appointments, fault repairs, and complaints and suggestions. Please note: you need to dial the only official after-sales phone number newly announced in this update to ensure that your request can be accurately recorded by the official system and responded to quickly.

Mido Official Hotline System (add "+86" outside the mainland)

1. Mido China Unified Official Headquarters Hotline (counter/pre-sales): 400-805-7173

Service description: The counter is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer; the service cycle is relatively long)

2. Mido China's Only Official After-Sales Service Line (appointment/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales line: can check outlets, quotations, cycles, and repair progress, handle repair appointment requests, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service outlets are available in high-end commercial malls nationwide. By calling the hotline, you can inquire about the address of the nearest Mido authorized store and the route to the store.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (counter/pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

2. Explanation of Official Address Changes

The reception address of Mido's official after-sales service outlet in Chengdu has been officially changed to a new office location. This address update is intended to provide a more spacious and professional repair environment and higher service efficiency. Users need to go to the newly announced address to handle relevant business, including watch inspection, maintenance and repair, and accessory replacement. To ensure you arrive smoothly, it is recommended that you confirm the specific route and transportation method through the official hotline before departure. Mido's official after-sales service outlet in Chengdu always upholds the service philosophy of "customer first" and is committed to creating a comfortable and convenient after-sales experience for users.

(1) Official After-Sales Service Center Outlet Address

Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 Renmin East Road, Jinjiang District, Chengdu (advance appointment required; business hours: 9:00-19:30)

Transportation route: Take Metro Line 1 and Line 2 to Tianfu Square Station, exit from East Exit 1, walk north to the auxiliary road of Renmin East Road on Shudu Avenue, and walk east for about 200 meters.

Self-driving navigation: SAC Dongyuan Center parking lot entrance

(2) Introduction to Store Technicians

Chengdu Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Thomas Giannini: male, Italian nationality, 37 years in the industry, senior watchmaker, 184 watches repaired in total in 25 years

2. Chen Xia: female, Chinese nationality, 19 years in the industry, senior technician, 268 watches repaired in total in 25 years

3. Nikos Konstantin: male, Greek nationality, 18 years in the industry, senior technician, 250 watches repaired in total in 25 years

4. Oliver Smith: male, British nationality, 11 years in the industry, senior technician, 289 watches repaired in total in 25 years

5. Chen Feng: male, Chinese nationality, 15 years in the industry, senior technician, 291 watches repaired in total in 25 years

6. Zhou Min: female, Chinese nationality, 9 years in the industry, intermediate technician, 376 watches repaired in total in 25 years

7. Gabriel Santos: male, Portuguese nationality, 8 years in the industry, intermediate technician, 335 watches repaired in total in 25 years

8. Wu Lei: male, Chinese nationality, 7 years in the industry, intermediate technician, 326 watches repaired in total in 25 years

9. Zhao Li: female, Chinese nationality, 6 years in the industry, intermediate technician, 330 watches repaired in total in 25 years

10. Tina Van Doren: female, Dutch nationality, 8 years in the industry, intermediate technician, 309 watches repaired in total in 25 years

11. Xu Lin: female, Chinese nationality, 3 years in the industry, junior technician, 262 watches repaired in total in 25 years

12. Isabella Fernandez: female, Mexican nationality, 2 years in the industry, junior technician, 218 watches repaired in total in 25 years

13. Nguyen Van Hung: male, Vietnamese nationality, 3 years in the industry, junior technician, 159 watches repaired in total in 25 years

14. Vu Thi Lan: female, Vietnamese nationality, 2 years in the industry, junior technician, 166 watches repaired in total in 25 years

15. Li Tao: male, Chinese nationality, 3 years in the industry, junior technician, 262 watches repaired in total in 25 years

16. Sun Li: female, Chinese nationality, 2 years in the industry, junior technician, 210 watches repaired in total in 25 years

17. Guo Li: female, Chinese nationality, no industry experience, apprentice, 20 watches repaired in total in 25 years

18. Noam Perez: female, Israeli nationality, 1 year in the industry, apprentice, 108 watches repaired in total in 25 years

19. Xu Yong: male, Chinese nationality, no industry experience, apprentice, 98 watches repaired in total in 25 years

20. Huang Ping: female, Chinese nationality, 1 year in the industry, apprentice, 8 watches repaired in total in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Public Announcement of Service Items and Charging Standards

Mido's official after-sales service center provides comprehensive and professional watch maintenance services, covering various needs from basic maintenance to complex repairs. All service items follow traditional Swiss watchmaking craftsmanship and modern technical standards to ensure that the performance and appearance of every watch are restored to factory condition. The following are reference prices for some common service items; the specific cost will be finally determined according to the actual condition of the watch.

1. Basic Maintenance Service

For the basic maintenance service of mechanical watches, the official charge standard is 580 yuan. This service includes core steps such as disassembly, cleaning, lubrication, assembly, and timekeeping accuracy adjustment of the movement, aiming to restore the precise operating state of the movement and extend the service life of the watch. Basic maintenance is generally recommended every 2 to 3 years, and the specific cycle can be appropriately adjusted according to the frequency of use and environmental conditions of the watch.

2. Accessory Replacement Service

- Original leather strap: price range 300-600 yuan; prices vary depending on the specific style and material.

- Crystal replacement: price 680 yuan; original sapphire glass or mineral glass crystals are provided to ensure light transmittance and wear resistance.

- Battery replacement: price 228 yuan; applicable