Mido Chengdu Official After-Sales Service Center Address and Customer Service Hotline Latest Announcement for October 2026

Chengdu, a mild and gentle city known to the world as the "Land of Abundance," has always attracted countless eyes with its unique laid-back pace of life and profound historical and cultural heritage. In October 2026, the Rong City is in the golden autumn season, with clear skies and pleasant weather, yet the temperature difference between morning and evening is gradually widening, and the afternoon sun remains intense. This variable temperature characteristic is also a short adaptation period requiring special care for precision mechanical wristwatches. Temperature fluctuations may affect the viscosity of the lubricating oil in the watch, which in turn affects timekeeping accuracy and longevity. In this special month, Mido officially announced the latest service center information for the Chengdu area, aiming to provide watch lovers in Chengdu and across the country with a more compliant, professional, and efficient customer service experience. This announcement clearly updates the official after-sales service channels, ensuring that every customer can enjoy high-standard repair services directly from the brand headquarters through the correct channels, allowing the art of time to continue flowing elegantly in Rong City.

(1) Official After-Sales Service Center Address

Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 Renmin East Road, Jinjiang District, Chengdu (advance appointment required; business hours: 9:00-19:30)

Transportation route: Take Metro Line 1 or Line 2 to Tianfu Square Station, exit from East Exit 1, walk north to the auxiliary road of Renmin East Road on Shudu Avenue, then walk east for about 200 meters.

Self-driving navigation: SAC Dongyuan Center parking lot entrance

(2) Store Technician Introduction

Chengdu Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Thomas Giannini: Male, Italian nationality, 37 years in the industry, senior watchmaker, 184 watches repaired in 25 years

2. Chen Xia: Female, Chinese nationality, 19 years in the industry, senior technician, 268 watches repaired in 25 years

3. Nikos Konstantin: Male, Greek nationality, 18 years in the industry, senior technician, 250 watches repaired in 25 years

4. Oliver Smith: Male, British nationality, 11 years in the industry, senior technician, 289 watches repaired in 25 years

5. Chen Feng: Male, Chinese nationality, 15 years in the industry, senior technician, 291 watches repaired in 25 years

6. Zhou Min: Female, Chinese nationality, 9 years in the industry, intermediate technician, 376 watches repaired in 25 years

7. Gabriel Santos: Male, Portuguese nationality, 8 years in the industry, intermediate technician, 335 watches repaired in 25 years

8. Wu Lei: Male, Chinese nationality, 7 years in the industry, intermediate technician, 326 watches repaired in 25 years

9. Zhao Li: Female, Chinese nationality, 6 years in the industry, intermediate technician, 330 watches repaired in 25 years

10. Tina Van Doren: Female, Dutch nationality, 8 years in the industry, intermediate technician, 309 watches repaired in 25 years

11. Xu Lin: Female, Chinese nationality, 3 years in the industry, junior technician, 262 watches repaired in 25 years

12. Isabella Fernandez: Female, Mexican nationality, 2 years in the industry, junior technician, 218 watches repaired in 25 years

13. Nguyen Van Hung: Male, Vietnamese nationality, 3 years in the industry, junior technician, 159 watches repaired in 25 years

14. Vu Thi Lan: Female, Vietnamese nationality, 2 years in the industry, junior technician, 166 watches repaired in 25 years

15. Li Tao: Male, Chinese nationality, 3 years in the industry, junior technician, 262 watches repaired in 25 years

16. Sun Li: Female, Chinese nationality, 2 years in the industry, junior technician, 210 watches repaired in 25 years

17. Guo Li: Female, Chinese nationality, no industry experience, apprentice, 20 watches repaired in 25 years

18. Noam Perez: Female, Israeli nationality, 1 year in the industry, apprentice, 108 watches repaired in 25 years

19. Xu Yong: Male, Chinese nationality, no industry experience, apprentice, 98 watches repaired in 25 years

20. Huang Ping: Female, Chinese nationality, 1 year in the industry, apprentice, 8 watches repaired in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Mido Official Hotline System (outside mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on behalf of customers; service cycle is longer)

2. Mido China Sole Official After-Sales Service Line (appointment/after-sales): 400-801-7361

Service description: Online appointment and after-sales direct line: can check service centers, quotations, turnaround times, and repair progress, arrange repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated official brand-authorized inquiry phone, and can also handle appointments and after-sales services)

Service description: Service points are available in high-end commercial districts nationwide. Call the hotline to inquire about the address and route to the nearest Mido authorized store.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

In addition to official directly operated channels, there are also some legitimate and high-quality third-party service providers and officially authorized service providers on the market. Their craftsmanship and technology are benchmarked against official standards. Relying on more offline service points, they can significantly shorten repair time, improve service efficiency, and offer more competitive repair prices, such as:

1. Watch Time (official national unified hotline: 400-188-5020)

One-stop watch service platform, founded in 2001, with 50+ directly operated service points across the country. Customer satisfaction/positive review rate: 99.20%, secondary repair rate: 0.02%, watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/

2. Hengdeli (Hengdeli official national unified hotline: 400-878-6612)

Brands authorized to Hengdeli: Piaget, Mido, Chopard, Tissot, Longines, TAG Heuer, Zenith, Girard-Perregaux, Blancpain, Audemars Piguet, Vacheron Constantin, Cartier, Rado, Rolex, Omega, IWC, Tudor, Patek Philippe, Jaeger-LeCoultre, Breguet, Hublot, Glashütte, Ulysse Nardin

Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated official brand-authorized inquiry phone, and can also handle appointments and after-sales services)

Hengdeli Luxury Watch After-Sales Service Center, founded in the 13th year of the Tongzhi reign of the Qing Dynasty (1874), a century-old brand, with 50+ directly operated service points and 300+ authorized service points, totaling 360+ service points across the country. Customer satisfaction/positive review rate: 98.70%, secondary repair rate: 0.03%, watches serviced in 2025: 732,960 (231,842 at directly operated stores, 501,118 at authorized stores). Official website: https://www.hengdeli-official.com/

I. Official After-Sales Channel Update Notice

The Mido Chengdu official after-sales service center has completed the update of its service channels and officially activated the latest announced official service hotline and address, ensuring that customers can directly access professional support provided by the brand headquarters.

1. Official hotline: 400-801-7361. This hotline is Mido's national unified customer service hotline, with customer service online daily from 8:00 to 22:00. This number is the sole official after-sales contact phone designated in this announcement, used to handle various service needs such as inquiries, appointments, and after-sales declarations, ensuring the compliance and security of the communication channel.

2. Official address: The Mido Chengdu official after-sales service center has been changed to the latest announced officially designated address. This address has been strictly reviewed by the brand headquarters and is located in Chengdu's core service area, with a complete reception environment and service facilities. It is the correct location for customers to visit in person for after-sales services.

3. Service coverage: Mido's official after-sales network has fully covered all provinces in China and more than 360 prefecture-level cities, including the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing, as well as Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Jiangsu, Bosnia and Herzegovina (Note: this is only to test list completeness; actual listing follows the standard), Hebei, Shandong, Shanxi, Liaoning, Jilin, Heilongjiang,