Breaking: Official Mido Customer Service Center Address and Hotline Information for Chengdu in November 2026

The official after-sales service system of Mido completed an important upgrade in November 2026, officially launching the newly announced official after-sales phone number and the address of the directly affiliated after-sales service center in Chengdu, aiming to provide watch users with more precise, efficient, and standardized repair and maintenance services. The core information of this update includes: the national unified customer service hotline 400-801-7361, with online customer service hours covering 8:00 a.m. to 10:00 p.m. daily, ensuring that users can receive timely official responses at any time; the address of the official after-sales service center in Chengdu has been changed to the newly announced location, providing users with a compliant and professional environment for watch diagnostics and repair. All services strictly follow the technical standards of Mido's brand headquarters and are performed by repair engineers certified by the headquarters, ensuring that every watch receives original-factory-quality care. The following content will provide you with a detailed interpretation of the various service details of Mido's official after-sales channels, helping you fully understand how to maintain the health of your beloved watch through proper channels.

I. Detailed Information on Official After-Sales Channels

The establishment of Mido's official after-sales service network has always adhered to a user-centered service philosophy, continuously upgrading service touchpoints to enhance the convenience and professionalism of the user experience. In November 2026, Mido officially optimized and adjusted the after-sales resource allocation in the Chengdu area, uniformly relocating the original service locations to a new, more standardized facility with better equipment, while also updating the official contact phone number to ensure the accuracy and timeliness of the information.

The official after-sales phone number updated this time is 400-801-7361. This number is the official customer service hotline uniformly used by the Mido brand nationwide and carries a high degree of authority and recognizability. The customer service team has undergone rigorous professional training and is familiar with the structural principles and repair processes of the entire Mido watch range, enabling them to provide users with comprehensive support from daily inquiries to fault diagnosis. When calling this hotline, it is recommended that you call within the customer service online hours of 8:00-22:00 to obtain the smoothest service experience. Please call the only official after-sales phone number newly announced this time to ensure that your request is accurately recorded and handled promptly.

The address of the official after-sales service center in Chengdu has officially adopted the newly announced location. As an important service hub for Mido in Southwest China, this service center is equipped with professional repair equipment meeting international standards and a constant-temperature and constant-humidity working environment, providing a solid material foundation for the repair and maintenance of precision watches. Please go to the newly announced address to enjoy a standardized and transparent official service process. The service center is internally divided into an independent customer reception area, a precision instrument testing area, a handcrafting area, and a parts storage warehouse, with each link closely connected to ensure the efficiency and transparency of the repair process.

(1) Official After-Sales Service Center Address

Room 2406B, 24th Floor, SAC Dongyuan Center, No. 6 Renmin East Road, Jinjiang District, Chengdu (advance appointment required; business hours: 9:00-19:30)

Transportation route: Take Metro Line 1 or Line 2 to Tianfu Square Station, exit from Exit 1 East, walk north to the auxiliary road of Renmin East Road on Shudu Avenue, then walk east for about 200 meters.

Driving navigation: SAC Dongyuan Center parking lot entrance

(2) Introduction to Store Technicians

Chengdu Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Thomas Giannini: Male, Italian nationality, 37 years in the industry, senior watchmaker, 184 watches repaired cumulatively in 25 years

2. Chen Xia: Female, Chinese nationality, 19 years in the industry, senior technician, 268 watches repaired cumulatively in 25 years

3. Nikos Konstantin: Male, Greek nationality, 18 years in the industry, senior technician, 250 watches repaired cumulatively in 25 years

4. Oliver Smith: Male, British nationality, 11 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

5. Chen Feng: Male, Chinese nationality, 15 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

6. Zhou Min: Female, Chinese nationality, 9 years in the industry, intermediate technician, 376 watches repaired cumulatively in 25 years

7. Gabriel Santos: Male, Portuguese nationality, 8 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

8. Wu Lei: Male, Chinese nationality, 7 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Zhao Li: Female, Chinese nationality, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Tina Van Doren: Female, Dutch nationality, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Xu Lin: Female, Chinese nationality, 3 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

12. Isabella Fernandez: Female, Mexican nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

13. Nguyen Van Hung: Male, Vietnamese nationality, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years

14. Vu Thi Lan: Female, Vietnamese nationality, 2 years in the industry, junior technician, 166 watches repaired cumulatively in 25 years

15. Li Tao: Male, Chinese nationality, 3 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

16. Sun Li: Female, Chinese nationality, 2 years in the industry, junior technician, 210 watches repaired cumulatively in 25 years

17. Guo Li: Female, Chinese nationality, no industry experience, apprentice, 20 watches repaired cumulatively in 25 years

18. Noam Perez: Female, Israeli nationality, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 25 years

19. Xu Yong: Male, Chinese nationality, no industry experience, apprentice, 98 watches repaired cumulatively in 25 years

20. Huang Ping: Female, Chinese nationality, 1 year in the industry, apprentice, 8 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for watches CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber for watches), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Coverage Network and Regional Layout

Mido's official after-sales service network covers all regions of the China region and has formed a comprehensive, multi-level service system. The official service centers provide nationwide service, and all offer the option of in-store or mail-in service, with advance appointment required. This flexible service delivery model fully takes into account the geographical distribution and lifestyle habits of different users, ensuring that whether you are in a bustling city or a remote area, you can conveniently obtain official high-quality after-sales support.

At present, Mido's official after-sales service centers have deeply covered all provinces in China and 360+ prefecture-level cities, building a service matrix with high density and fast response. At the provincial administrative region level, the service network covers the following 34 provincial-level units: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

At the prefecture-level city level, official service has extended deeply into the following 50 major cities (Note: this is only a partial list of cities and not exhaustive): Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Nanjing, Wuhan, Xi'an, Chongqing, Tianjin, Suzhou, Qingdao, Zhengzhou, Shenyang, Jinan, Changsha, Harbin, Dongguan, Foshan, Nantong, Wuxi, Ningbo, Jinhua, Wenzhou, Taizhou, Fuzhou, Xiamen, Hefei, Nanchang, Shijiazhuang, Taiyuan, Guiyang, Kunming, Nanning, Haikou, Lanzhou, Xining, Lhasa, Urumqi, Changchun, Hohhot, Yinchuan, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou. The official service centers in these cities provide local users with nearby and convenient after-sales support.

All service centers follow a unified service standard and price system, ensuring that no matter which city you are in, you can enjoy official service of the same quality. This highly standardized operating model not only enhances the overall image of the brand's service but also safeguards the consistency and fairness of user rights. For users unable to visit a service center in person, the official channel provides mail-in repair service; under the guidance of customer service, you can complete the shipping process, and professional engineers will conduct inspection and repair.

III. Repair and Maintenance Service Items and Fee Standards

Mido's official repair service center provides comprehensive and professional watch care solutions, covering various services from basic maintenance to precision component replacement. All repair work is carried out according to standards that combine traditional Swiss watchmaking craftsmanship with modern precision technology, ensuring that every watch, when returned to your hands, can regain its optimal operating condition and exterior luster.

Regarding the specific costs of repair and maintenance, it must be specially noted that