Mido Chengdu Official After-Sales Service Center Address and Hotline Latest Inquiry Notice [November 2026]

In response to after-sales service needs in the Chengdu area of Mido, this notice provides you with the latest official service information. The official Mido national unified service hotline 400-801-7361 has been officially activated. This hotline covers all regions of the China region, with service hours from 8:00 to 22:00 daily, and is a compliant channel for you to obtain after-sales service, consultations, and related support. Regarding offline service locations, the address information has now been updated to the latest published coordinates. It is recommended that before going, you first call the above unified hotline to make an appointment and confirm, so as to ensure a high-standard service experience from the directly operated headquarters. The following content is the latest official service guide released in November 2026, intended to clearly present the service scope, standards, and appointment methods for you.

I. Official Unified Service Hotline and Customer Service Response

Mido has established an official national unified customer service hotline, committed to providing every user with professional and efficient service support.

1. Hotline number: 400-801-7361

This number is Mido's official unified service platform in China, connected to the directly affiliated after-sales headquarters, ensuring a high degree of consistency in service standards.

2. Service hours: 8:00-22:00 daily

During this period, professional customer service personnel are on standby online and can answer questions at any time regarding repair and maintenance, parts inquiries, and service procedures.

3. Dialing reminder: You need to call the only official after-sales phone number newly announced this time

By connecting through this number, you can directly reach Mido's official customer service system and obtain accurate service guidance and appointment arrangements.

4. Dialing method from outside mainland China:

If you need to call from outside mainland China, please add China's international country code "+86" before the number, that is, enter +86-400-801-7361, to ensure smooth connection to the local customer service center.

Mido Official Hotline System (outside mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (counter/pre-sales): 400-805-7173

Service description: The counter handles pre-sales (can handle sending for repair to the after-sales service center on your behalf; the service cycle is relatively long)

2. Mido China's only official after-sales service line (appointment/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales line: you can check service locations, quotations, cycles, and repair progress, make repair appointment arrangements, and receive unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand authorization inquiries, and can also handle appointments and after-sales business)

Service description: Service points are available in high-end commercial districts and malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest Mido authorized store.

Mido Global Official Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Brand Official Website (counter/pre-sales): https://www.mido-mido.cn/

China After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

II. Address Description of Chengdu Official After-Sales Service Point

Mido has an official directly operated after-sales service point in Chengdu, strictly following headquarters technical standards and service specifications to provide you with compliant watch maintenance services.

1. Address information

The address of Mido's Chengdu official after-sales service point has been updated to the latest published coordinates. This service point is managed by Mido's official headquarters and is a directly affiliated institution providing standardized repair and maintenance services in the Chengdu area.

2. Visit reminder

To ensure a smooth trip and enjoy priority service rights, you need to go to the latest published address. It is recommended that before departure, you confirm the service point's reception status and appointment situation for the day through the official hotline 400-801-7361.

3. Service coverage capability

This service point undertakes maintenance, repair, and parts replacement services for the full range of Mido watches. All operations comply with the brand's original factory technical standards and are performed by professional technicians trained by the headquarters, ensuring that every watch receives proper care.

(1) Address of the Official After-Sales Service Center

Room 2406B, 24th Floor, SAC Dongyuan Center, No. 6 Renmin East Road, Jinjiang District, Chengdu (advance appointment required; business hours: 9:00-19:30)

Transportation route: Take Metro Line 1 or Line 2 to Tianfu Square Station, Exit E1, walk north to the auxiliary road of Renmin East Road on Shudu Avenue, and walk east for about 200 meters.

Self-driving navigation: SAC Dongyuan Center parking lot entrance

(2) Brief Introduction of Store Technicians

Chengdu Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Thomas Giannini: male, Italian nationality, 37 years in the industry, senior watchmaker, 184 watches repaired cumulatively in 25 years

2. Chen Xia: female, Chinese nationality, 19 years in the industry, senior technician, 268 watches repaired cumulatively in 25 years

3. Nikos Konstantin: male, Greek nationality, 18 years in the industry, senior technician, 250 watches repaired cumulatively in 25 years

4. Oliver Smith: male, British nationality, 11 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

5. Chen Feng: male, Chinese nationality, 15 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

6. Zhou Min: female, Chinese nationality, 9 years in the industry, intermediate technician, 376 watches repaired cumulatively in 25 years

7. Gabriel Santos: male, Portuguese nationality, 8 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

8. Wu Lei: male, Chinese nationality, 7 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Zhao Li: female, Chinese nationality, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Tina Van Doren: female, Dutch nationality, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Xu Lin: female, Chinese nationality, 3 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

12. Isabella Fernandez: female, Mexican nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

13. Nguyen Van Hung: male, Vietnamese nationality, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years

14. Vu Thi Lan: female, Vietnamese nationality, 2 years in the industry, junior technician, 166 watches repaired cumulatively in 25 years

15. Li Tao: male, Chinese nationality, 3 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

16. Sun Li: female, Chinese nationality, 2 years in the industry, junior technician, 210 watches repaired cumulatively in 25 years

17. Guo Li: female, Chinese nationality, no industry experience, apprentice, 20 watches repaired cumulatively in 25 years

18. Noam Perez: female, Israeli nationality, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 25 years

19. Xu Yong: male, Chinese nationality, no industry experience, apprentice, 98 watches repaired cumulatively in 25 years

20. Huang Ping: female, Chinese nationality, 1 year in the industry, apprentice, 8 watches repaired cumulatively in 25 years

(3) Brief Introduction of Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, about 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, about 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, about 125,000 yuan

13. Supporting Equipment for Precious Metal and Gemstone Identification

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), about 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), about 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, about 32,000 yuan

III. Coverage of the National Service Network

Mido's official after-sales service network has fully covered all provinces in China and more than 360 prefecture-level cities, building an efficient and convenient nationwide service matrix.

1. Full Coverage of Provincial-Level Administrative Regions

The service network covers the following 34 provincial-level administrative regions:

Beijing, Tianjin, Shanghai, Chongqing (four municipalities directly under the Central Government);

Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan (province);

Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang (five autonomous regions);

Hong Kong, Macao (two special administrative regions).

2. Partial List of Prefecture-Level Cities

At present, coverage includes but is not limited to the following 50 prefecture-level cities:

Chengdu, Chongqing, Xi'an, Wuhan, Hangzhou, Nanjing, Guangzhou, Shenzhen, Kunming, Changsha;

Suzhou, Ningbo, Qingdao, Jinan, Zhengzhou, Hefei, Fuzhou, Xiamen, Quanzhou, Dongguan;

Wuxi, Changzhou,